Service Team Member

Michaels; New Minas; On-site; CAD 30,000 - 40,000; Full time

Job summary

Michaels is seeking a customer service associate for their New Minas store. The role involves assisting customers, ensuring a friendly checkout experience, and participating in store operations. Candidates should have retail or customer service experience and be able to perform physical tasks in a dynamic retail environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a fast and friendly checkout experience.
• Participate in truck unload, stocking, and maintain store recovery standards.

Skills

Customer Service

Retail Experience

Communication

Job description

Store - NEW MINAS, NS

Deliver friendly customer service, assist customers in shopping, and help them find what they’re looking for. Ensure all customers experience a fast and friendly checkout. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to uphold our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide a quick and friendly checkout experience; execute cash handling according to standards.
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unload, stocking, and planogram (POGs) processes.
7. Ensure merchandise recovery and maintenance, including return/go back process and store recovery to keep the store well-merchandised and in-stock.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance; execute policies and standards.
11. Interact respectfully with others, remain positive even in difficult situations, promote the organization’s vision and values, and serve as a role model for team members.
12. Cross-train in Custom Framing selling and production.

Other duties as assigned.

Preferred Knowledge / Skills / Abilities

• Retail and/or customer service experience preferred.

Physical Requirements

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves using ladders or similar equipment.
• If assistance is needed to perform essential functions, contact your supervisor for reasonable accommodation.
• Work environment includes climate-controlled public retail areas, some non-climate-controlled stock rooms, outdoor work for tasks like retrieving shopping carts or unloading trucks, and a frame shop with glass cutting and heat press. Work hours may include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements. Michaels requires team members to be at least 16 years old.

Our purpose at The Michaels Companies Inc. is to fuel the joy of creativity. As North America's leading creative destination, we operate over 1,300 stores in 49 states and Canada, along with online platforms. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, visit our website.

We prioritize our team members' wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit our website for details.

Michaels is an Equal Opportunity Employer committed to creating an inclusive environment for all team members and customers.