Service Team Member

Michaels Stores; New Minas; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Team Member who thrives in a dynamic retail environment. This role involves delivering exceptional customer service, assisting shoppers, and ensuring a seamless checkout experience. You will participate in various operational tasks, from truck unloading to maintaining store standards. Join a team that values creativity and offers comprehensive benefits, including health insurance and tuition assistance. If you have a passion for helping others and enjoy a vibrant work atmosphere, this opportunity is perfect for you!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and customer service experience preferred.
• Ability to lift heavy boxes and access high shelves.

Responsibilities

• Assist customers in locating products and provide solutions.
• Execute cash handling and checkout procedures.
• Support various operational processes including truck unload.

Skills

Customer Service

Cash Handling

Retail Experience

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Service Team Member role at Michaels Stores.

Store Location: NEW MINAS, NS

Deliver friendly customer service, assist customers in shopping, and ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support various operational processes.

Responsibilities include:

1. Helping customers locate products and providing solutions
2. Executing cash handling and checkout procedures
3. Promoting and enrolling customers in Rewards and Private Label Credit Cards
4. Educating customers on VOC surveys
5. Supporting Omni channel processes like BOPIS and SFS
6. Participating in truck unload, stocking, and planogram setup
7. Completing merchandise recovery and store maintenance
8. Performing Store In Stock Optimization and AD set duties
9. Supporting shrink and safety programs
10. Adhering to SOPs, policies, and legal requirements
11. Promoting a respectful, positive work environment and serving as a role model
12. Cross-training in Custom Framing sales and production

Preferred Skills and Experience:

• Retail and/or customer service experience preferred

Physical and Work Environment Requirements:

• Standing for long periods, moving throughout the store, lifting, bending, reaching
• Ability to lift heavy boxes and access high shelves with equipment
• Work may include nights, weekends, outdoor tasks, and climate-controlled or non-controlled areas

Applicants must be at least 16 years old and meet legal requirements in Canada.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer, committed to fostering an inclusive environment for all team members and customers.