Customer Support Coach

ABC Fitness; Ontario; Remote; CAD 41,000 - 50,000; Full time

Job summary

Join a fast-growing SaaS company as a Customer Support Coach, where you'll be the first point of contact for customers. You'll provide support, gather feedback, and ensure a world-class experience with our fitness platform. Enjoy flexible time off, fitness perks, and a commitment to diversity and inclusion in a values-driven culture.

Benefits

Open PTO policy

Days of Disconnect

Parental & Pawternity Leave

Fitness Perk

Medical / Dental / Vision coverage

Calm App subscription

Qualifications

• 0-2+ years customer service experience.
• Fitness-related background.

Responsibilities

• Help customers navigate our free trial and coach them.
• Respond to customer inquiries and solve challenges.
• Act as the voice of the customer for feedback.

Skills

Customer Service

Problem Solving

Organization

Tools

ZenDesk

Hubspot

Slack

Job description

Are you a people person who loves connecting with customers? Do you excel in customer support and want to work for a fast-growing Software as a Service (SaaS) organization? If so, we have the perfect role for you!

As a Customer Support Coach, you will be the first line of response to our customers over the phone, email, and chat. You will play a crucial role in ensuring that they and their clients have a world-class experience with Trainerize, our fitness-focused SaaS platform.

What You’ll Do:

1. Trial Support: Help customers navigate our free trial and coach them on how Trainerize can benefit their business.
2. Customer Support: Respond to customer inquiries using our playbooks and help them solve challenges related to our platform.
3. Customer Feedback: Act as the voice of the customer, escalating issues and feature requests to our product and development teams.
4. Master Trainerize: Become an expert on our platform and share your knowledge with the team.

What You’ll Need:

• Experience with ZenDesk, Hubspot, and Slack
• Fitness-related background
• 0-2+ years customer service experience

And It’s Great to Have:

• Comfortable with technology
• Enjoys supporting business owners to be successful
• Organized
• Love problem-solving
• Able to multitask with ease
• Self-starter with a passion for delivering exceptional customer service

What’s In It for You:

• Purpose-led company with a values-focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Fitness Perk – quarterly reimbursement to support your fitness journey
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical / Dental / Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – many additional benefits

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may differ in other countries. Salaries are based on candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada-based candidates for this position is $41,000 - $49,400 CAD annually. Your recruiter can share more about the specific salary range during the hiring process. Certain positions are also eligible for additional compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’s Commitment to Diversity, Equality, Belonging and Inclusion:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We foster a workplace culture that embraces each person’s diversity, including how similar or different they are. We believe an equitable and inclusive culture is not only the right thing to do but also a business imperative. Learn more at abcfitness.com

About ABC:

ABC Fitness (abcfitness.com) is a leading provider of software and services for the fitness industry, supporting clubs and their members worldwide. Since 1981, we’ve helped over 31,000 gyms and health clubs perform better and more profitably with our comprehensive SaaS club management solution. ABC Fitness is a Thoma Bravo portfolio company, focusing on investing in software and technology companies (thomabravo.com).

LI-REMOTE

If you enjoy rapid growth and working with enthusiastic, high-achieving colleagues, you’ll love your career with us!