Customer and Circulation Assistant - Branch Services

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Lethbridge Public Library is seeking a Customer and Circulation Assistant to provide exceptional service and support to library members. This dual-role position emphasizes customer interaction, engagement with youth, and teamwork. The successful candidate will help create a welcoming environment and assist with various library operations, including circulation tasks and outreach programs. This term appointment is expected to last until April 2026, with a flexible schedule including evenings and weekends.

Qualifications

• Experience in customer service and cash handling.
• Ability to work effectively with diverse populations, especially teens.

Responsibilities

• Serving as the first point of contact for library members.
• Managing fines and fees, checking out materials, and related circulation tasks.
• Supporting outreach activities and programs.

Skills

Customer Service

Communication

Cultural Awareness

Education

High School Diploma

Post-Secondary Education

Job description

Job Brief

Lethbridge Public Library is seeking an enthusiastic, positive, and thoughtful customer and circulation assistant to provide exceptional customer service in Lethbridge.

What We’re Looking For

We are a welcoming, inclusive space committed to connecting and strengthening our community through equitable access to learning and leisure. Candidates should embrace this mission daily.

Do you enjoy engaging with a diverse range of people and working with youth? This role emphasizes delivering excellent customer service, being adaptable to customer needs, creating a welcoming environment, providing engaging children’s and youth programs, and fostering a supportive team environment.

This position combines two roles: Customer Assistant and Circulation Assistant, with at least half the hours dedicated to the Customer Assistant role.

This is a term appointment ending upon the incumbent's return, expected by April 2026.

Your Typical Day at LPL Includes

1. Serving as the first point of contact for library members.
2. Creating memberships, managing fines and fees, checking out materials, and related circulation tasks.
3. Providing basic reference and reader’s advisory assistance.
4. Resolving operational customer issues related to circulation and service.
5. Troubleshooting computers, printers, photocopiers, self-checkout stations, and other equipment.
6. Performing opening and closing duties at the customer service point.
7. Processing returned materials and monitoring their condition for minor repairs.
8. Running circulation reports and resolving related issues.
9. Supporting outreach activities, programs, and collection maintenance, including monitoring use and assessing damaged items.
10. Setting up meeting rooms and assisting with equipment as needed.
11. Performing other duties as required.

What You Need To Bring To This Position

• High school diploma; post-secondary education or training is an asset.
• Experience in customer service and cash handling.
• Proficiency with office computers and basic troubleshooting skills.
• Ability to work effectively with diverse populations, especially teens.
• Cultural awareness, non-judgmental attitude, and sensitivity to different backgrounds.
• Interest in library programming for various audiences is an asset.
• Effective communication and listening skills.
• Good judgment and decision-making skills.
• Commitment to privacy and confidentiality in handling customer information.

Hours of Work and Location

• 75 hours bi-weekly, including days, evenings, and weekends.
• Based at the Crossings Branch, reporting to the Manager: Branch Services.

Salary Range

Customer Assistant: $22.44 – $26.53 hourly (C.U.P.E. Local 70, under review).

Circulation Assistant: $20.05 – $23.66 hourly (C.U.P.E. Local 70, under review).

Note

The successful candidate must complete a Police Information Check prior to starting.

How to Apply

Please submit a one-page cover letter addressing:

• What excites you about working at the Crossings Branch.
• How you contribute to a positive team culture.

Ensure your application demonstrates how your qualifications match the requirements. Assessment may include interviews, written or practical tests, and reference checks.

This posting closes on May 26th, 2025. We thank all applicants; only those selected for an interview will be contacted.

Diversity and Inclusion Statement

The Lethbridge Public Library values community diversity and is committed to reconciliation. We encourage Indigenous applicants and those from underrepresented groups, including people of color, persons with disabilities, and members of the LGBTQ+ community, to apply.