Customer Assistant - Branch Services

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Lethbridge Public Library seeks an enthusiastic customer assistant to provide exceptional service and support to the community. This role involves engaging with patrons, managing memberships, and delivering programs for youth. Ideal candidates will have strong communication skills and a passion for working with diverse individuals. Join a team that values inclusivity and community connection.

Qualifications

• High school diploma required, post-secondary education is an asset.
• Experience in customer service and cash handling.

Responsibilities

• Provide first-rate customer service and assist with circulation tasks.
• Deliver engaging children's and youth programs.
• Resolve operational customer issues.

Skills

Customer service

Communication

Cultural awareness

Education

High school diploma

Post-secondary education

Tools

General office computer use

Job description

What we’re looking for:

Lethbridge Public Library is a welcoming, inclusive space. We connect and strengthen community through equitable access to learning and leisure. We are looking for candidates who will embrace and live our mission statement every day.

Are you passionate about interacting with a wide variety of people? Do you enjoy working with youth? Lethbridge Public Library is looking for an enthusiastic, positive, and thoughtful customer assistant who will provide the best customer service experience in Lethbridge. The top priorities in this role include delivering first-rate customer service, being flexible in meeting our customer’s needs, being a welcoming presence, delivering engaging children’s and youth programs, and fostering a supportive team environment.

Your average day at LPL includes:

• Representing the library as an initial point of contact for members of the public.

• Creating new memberships, collecting fines and fees, checking out material to customers, and other related circulation tasks.

• Providing basic reference, reader’s advisory, and search assistance.

• Taking part in resolving operational customer issues and problems related to general circulation and customer service.

• Providing basic troubleshooting of area computers, printers, photocopiers, self-checkout stations, and other equipment as required.

• Performing opening and closing procedures and other duties associated with working at a customer service point.

• Specific duties as required in support of unit or department:

  • Deliver programs and provide input into planning and evaluation.

  • Take part in planning, delivering, and evaluating outreach activities.

  • Assist with collection maintenance and related tasks.

  • Set up meeting rooms, monitor bookings, and assist with equipment.

• Other duties as required.

What you need to bring to this position:

• High school diploma. Post-secondary education and/or related training is an asset.

• Customer service and cash experience.

• Demonstrated proficiency with general office computer use and basic troubleshooting

• Ability to work effectively with a wide variety of people, especially teens.

• Ability to be culturally aware, non-judgmental, and sensitive to the needs of a variety of individuals with differing backgrounds.

• An interest in and aptitude for library programming for a variety of audiences and age levels in an asset.

• Ability to communicate effectively and demonstrate good listening skills.

• Demonstrated decision making skills and the ability to exercise good judgment in the best interests of Lethbridge Public Library at all times.

Hours of work and location:

• 40 hours bi-weekly, including day, evening, and weekend shifts.

• Working at the Crossings Branch, and reporting to Manager: Branch Services

Salary Range:

$22.44 – 26.53 hourly as per C.U.P.E. Local 70 (Library Employees) Collective Agreement.

(under review)

Note:

The successful candidate must complete a Police Information Check before the start date.

To apply:

Submit a one-page cover letter as part of your application. In your cover letter, please include a response to the following questions:

What excites you about working for the Crossings Branch at the Lethbridge Public Library?

How do you contribute to a positive team culture?

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on the objectives and qualifications listed above will be a part of the interview, written and/or practical test and reference checking.

This posting will close May 26th, 2025. We thank all candidates in advance for their interest. Only those selected for an interview will be contacted.

The Lethbridge Public Library recognizes and values the diversity of our community and those we employ. We arecommitted to advancing reconciliation in our community. We also seek diversity, equity and inclusion in our workforce. We encourage Indigenous applicants (First Nation, Métis and Inuit), as well as those from historically underrepresented groups to apply (including people of colour, persons with disabilities, members of the LGBTQ+ community).

The Lethbridge Public Library is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. We encourage all qualified applicants to apply and self-identify. If you need help during this process, please contact our Executive Assistant at 403-380-7341. We will arrange support for you. All information received in relation to your request for support will be kept confidential.Only information required to facilitate the accommodation will be shared with the selection committee.