Service Desk Analyst

Adecco Canada; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

Adecco Canada is seeking a full-time Service Desk Analyst in Winnipeg to provide technical support and ensure optimal performance of IT systems. The role involves troubleshooting hardware and software issues, maintaining documentation, and delivering excellent customer service. Candidates should have a Bachelor's degree and at least 4 years of relevant experience.

Benefits

Paid weekly

Strong health and safety programs

Medical and dental benefits

Free training programs

Quick onboarding process

Qualifications

• Minimum 4 years of experience in Service Desk Support.
• Hands-on hardware troubleshooting experience.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver technical support to users across the organization.
• Perform Service Desk tasks according to Standard Operating Procedures.
• Document instances of hardware failure and repair.

Skills

Technical knowledge of computer hardware

Network protocols

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Education

Bachelor's or Technical degree

Job description

Adecco is currently hiring a full-time dedicated and customer-focused Service Desk Analyst to join our client's team in Winnipeg, MB . In this role, you will deliver technical support to users across the organization by applying critical thinking and adhering to standard operating procedures to efficiently troubleshoot and resolve IT issues. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware, software, and related equipment-ensuring optimal performance and a seamless user experience.

• Pay Rate : $26.44- $28.84 per hour
• Location : Winnipeg, MB
• Shift : Monday-Friday| 8 : 00am - 5 : 00pm
• Job type : Temporary to permanent | full-time

Here's why you should apply :

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities :

• Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
• Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
• Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk system.
• Perform tasks related to Service Desk support in acquisition integrations
• Administer and support current Anti-virus implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliancy.
• Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.
• Performs activities related to the operations and monitoring of the IT environment.
• Implement, configure, troubleshoot and maintain network printers.
• Implement, configure, troubleshoot and maintain phones.
• Obtain approval and purchase hardware and software as required or requested.
• Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Service Desk activities.
• Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act.
• Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity required. Will participate in projects that are large scale deployments of client support level software or hardware.
• Able and willing to travel up to 25%. Travel includes but is not limited to driving a vehicle to other Wabtec facilities, or air travel, as needed.

Qualifications :

• Bachelors or Technical degree (2 or 4-years) in discipline appropriate to position or equivalent combination of education, certifications, and experience.
• Minimum of 4 years of experience in Service Desk Support type role with hands-on hardware troubleshooting experience
• Experience in conducting research into PC issues and products as required
• Experience in operating tools, components, and peripheral accessories
• Excellent technical knowledge of computer hardware
• Working technical knowledge of current network protocols, operating systems, and standards.
• Excellent verbal and written communication / language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Analytical and reasoning ability for solving problems and good judgment for complex decision-making.
• Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
• Ability to cooperate and have the interpersonal skills to work effectively as a team member.
• Quality orientation.
• Motivation to provide excellent internal and external customer service
• Ability to present ideas in user-friendly language
• Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

CAR6533

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