Coordinator, Access and Privacy

City of Burlington; Burlington; Hybrid; CAD 90,000 - 114,000; Full time

Job summary

The City of Burlington is seeking an Access and Privacy Coordinator to manage information access requests and ensure compliance with privacy legislation. This full-time position offers a hybrid work model and a competitive salary range. The ideal candidate will have a strong background in privacy law, excellent communication skills, and a commitment to public service.

Benefits

Flexible working hours

Great pension and benefits package

Programs to foster innovation and leadership

Qualifications

• 3-5 years of experience with MFIPPA or related access and privacy legislation.
• Certification as a Certified Information Access and Privacy Professional (CIAPP) is an asset.
• Experience conducting Privacy Impact Assessments (PIAs) is beneficial.

Responsibilities

• Manage and process formal information access requests under MFIPPA.
• Conduct privacy impact assessments and ensure compliance with privacy legislation.
• Provide training on access to information and privacy topics.

Skills

Attention to detail

Organizational skills

Customer service

Communication skills

Education

Post-secondary course in Business, Information Management, Public Administration or related discipline

Tools

Word

Excel

Outlook

PowerPoint

Job description

Coordinator, Access and Privacy

Office of the City Clerk

Working for the City of Burlington:

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Job Number: JR0000000521

Employee Group: Non-Union

Employment Status: Full Time Permanent

Location:

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of City Hall. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be in person a minimum of 10 days per month.

Position Overview:

The Access and Privacy Coordinator is responsible for managing and processing formal information access requests and coordinating initiatives to ensure compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This role responds to public inquiries about MFIPPA and assists in the preparation of submissions on appeals to the Information and Privacy Commissioner of Ontario (IPC), investigates privacy breaches, conducts Privacy Impact Assessments, provides advice on privacy compliance and risk management, develops policy and procedures on access to information activities, makes recommendations on strategy and governance, and delivers training.

Responsibilities:

• Assess, assign, track, report and prepare responses to Freedom of Information requests made under MFIPPA, including costing, in accordance with the legislated deadlines.
• Balance the right of access with the protection of personal and other confidential information in accordance with MFIPPA and Orders of the Information & Privacy Commissioner, while ensuring that specific legislative provisions such as notification requirements are met.
• Maintain freedom of information statistics for annual submission to the Information and Privacy Commissioner as required under MFIPPA.
• Conduct privacy impact assessments or privacy reviews to ensure controls are in place to comply with legislative privacy requirements.
• Research and analyze case law and Information & Privacy Commissioner of Ontario (IPC) precedents, consulting with stakeholders to ensure their views and concerns are considered in the application of discretionary exemptions.
• Consult with Legal Services and other departments regarding the release of information and application of legislative exemptions.
• Formulate decisions on requests for information based on detailed analysis of records and prepare formal decision letters, including where appropriate, information on specific exemptions, fees, and appeal rights.
• Prepare submissions on appeals to the Information and Privacy Commissioner of Ontario (IPC).
• Provide advice and assistance to staff at all levels on matters related to MFIPPA, privacy requirements and breaches.
• Design and implement specialized training modules on access to information and privacy topics, utilizing traditional and innovative training methods.
• Develop and maintain current information for the internal and public websites.
• Develop and maintain policy and procedures for managing access to information and protecting privacy.
• Serve as a Commissioner of Oaths and provide election support during election periods.

Requirements:

Qualified applicants must have successfully completed a post-secondary course of study in Business, Information Management, Public Administration or a related discipline and 3-5 years of experience working directly with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) or other related access and privacy legislation. Certification as a Certified Information Access and Privacy Professional (CIAPP) and experience conducting Privacy Impact Assessments (PIAs) are an asset.

Successful candidates will possess knowledge of the Municipal Act, Municipal Elections Act, Planning Act, and relevant legislation affecting municipal government openness, transparency, and accountability requirements, as well as excellent attention to detail, and organizational skills.

This role will communicate effectively with various levels of government bodies, City Council, City committees, staff, and Burlington residents, therefore, excellent customer service and communication skills (oral and written), along with computer proficiency (Word, Excel, Outlook, PowerPoint) are required.

Salary Range: $90,970 - $113,713 (Grade I)

Posting Close Date: May 22, 2025