Client Success Manager

Engage2Excel; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Client Success Manager to manage client relationships and ensure strategic alignment. This role requires expertise in customer service and account growth, with responsibilities including satisfaction management and collaboration with internal teams. Join a collaborative environment that values continuous learning and offers competitive benefits.

Benefits

Health and well-being benefits

Flexible work arrangements

Ongoing training and leadership development

Community involvement days

Qualifications

• Minimum of three years of client-facing experience in a fast-paced consulting environment.
• Seven or more years of relevant experience with large organizations.

Responsibilities

• Manage customer satisfaction, retention, renewal, and account growth.
• Develop deep-rooted client relationships.
• Coordinate with various teams for smooth program operations.

Skills

Customer Service

Relationship Management

Account Growth

Education

Bachelor’s Degree

Master’s Degree

Job description

About the role

Client Success Manager at Engage2Excel

The Client Success Manager is the primary client-facing role responsible for managing relationships, ensuring strategic alignment, and delivering value for the supported product. The role aims to be a trusted advisor, ensuring internal teams meet client expectations and that revenue streams are preserved and expanded.

Key Roles & Responsibilities

1. Manage customer satisfaction, retention, renewal, and account growth.
2. Develop deep-rooted client relationships with comprehensive knowledge of their programs and needs.
3. Build higher-level relationships within strategic accounts, collaborating with Customer Experience and Sales Solutions teams to drive additional business and implement account strategies.
4. Coordinate with Sales Solutions, Implementation, IT, Merchandising, Manufacturing, and other teams to ensure smooth program operations.
5. Lead development and presentation of Business Reviews for strategic accounts and advise customers on best practices.

This overview is not exhaustive. To succeed, candidates should have:

1. A minimum of three years of client-facing experience in a fast-paced consulting environment.
2. The ability to travel up to 10% and demonstrate account growth capabilities.
3. Seven or more years of relevant experience with large organizations, showing significant growth within their client base.
4. Bachelor’s Degree or equivalent work experience; Master’s degree preferred.
5. Exceptional customer service skills, including accuracy, responsiveness, proactivity, and mutual learning.

Working Conditions

• Up to 10% travel expected.

Why join the E2E Group?

• Collaborative team environment with a focus on excellence.
• Competitive salary, recognition, and rewards program.
• Health and well-being benefits, including an employee assistance program and extended health care.
• Flexible work arrangements and leave policies to support work/life balance.
• Ongoing training and leadership development.
• Community involvement days.
• Background check required for security reasons.

We seek curious individuals who enjoy continuous learning and growth. If this sounds like you, apply now! Only successful candidates will be contacted. We will consider your CV for other roles as well.