help desk analyst

Job Bank; Richmond; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the technology sector is seeking a full-time technical support specialist. The role involves providing assistance to users, managing computer networks, and ensuring system performance. Candidates should have relevant experience and certifications, with a focus on customer service and problem-solving skills. The position offers a hybrid work environment and competitive salary.

Benefits

Health benefits

Financial benefits

Learning/training paid by employer

Paid time off (volunteering or personal days)

Free parking available

Qualifications

• 2 years to less than 3 years of experience required.
• Microsoft certified IT professional (MCITP) certification needed.
• Experience in networking and technical support is essential.

Responsibilities

• Provide technical support and customer service to users.
• Set up equipment and install operating systems/software.
• Maintain a log of problems and solutions for future reference.

Skills

Technical support

Project management

Process improvement

Business process management

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

Jira

MS Office

MS Windows

MS Active Directory

SharePoint

Job description

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Job details

• Workplace information Hybrid
• Salary 30.80 hourly / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Overtime, On Call, Morning
• Starts as soon as possible
• Benefits:Health benefits, Financial benefits, Other benefits
• Source Job Bank #3311001

Overview

Languages

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Work setting

• Private company, corporation or industry
• Office building

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Communicate technical problems, processes and solutions

Supervision

Credentials

Certificates, licences, memberships, and courses

• Microsoft certified IT professional (MCITP)

Experience and specialization

Computer and technology knowledge

• Jira
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP/IP
• Wireless networks

Area of specialization

• Project management
• Process improvement
• Technical support
• Business process management

Additional information

Transportation/travel information

• Own transportation
• Willing to travel regularly

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Own tools/equipment

• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Disability benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-06-19

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

WhiteWater West Industries

• Manufacturing
• 3job postings advertised
• Large business(between 100 and 500 employees)