Bilingual Customer Service Representative (CSR) – (German or Dutch)

Fraserway RV; Cookstown; On-site; CAD 60,000 - 80,000; Full time

Job summary

Fraserway RV, Canada's largest RV dealer, is seeking Bilingual Customer Service Representatives for the 2025 season. This role involves assisting customers with RV rentals, providing information, and ensuring a positive experience. Ideal candidates are energetic, reliable, and possess excellent communication skills, with a preference for those fluent in German or Dutch.

Benefits

Opportunities for career growth and development

Corporate discounts on computers, flights, hotels, etc.

Employee/Family Bursary Program

Friendly and supportive work environment

Discounts on RV purchases, rentals, and parts

Company events focused on social action and team building

Qualifications

• Fluency in German or Dutch is preferred.
• Availability to work on weekends.
• Confidence in a fast-paced environment.

Responsibilities

• Meeting & greeting customers.
• Providing RV rental information.
• Resolving customer issues accurately.

Skills

Excellent customer service

Communication skills

Reliability

Punctuality

Energy and passion

Friendly personality

Job description

#INDHP

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

Join Our Team as a Bilingual Customer Service Representative (CSR) – 2025 Season

We’re hiring Bilingual Customer Service Representatives for the 2025 season, from mid-April to mid-October! We offer both full-time and part-time seasonal positions.

WHY JOIN OUR TEAM

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (team over self), Hungry (thinking about the next opportunity for success), and Smart (good judgement and intuition about group dynamics and actions). In return, we offer:

• Opportunities for career growth and development
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals, and parts
• Company events focused on social action and team building

Job Responsibilities Include But Are Not Limited To

• Meeting & greeting customers
• Providing RV rental information
• Resolving customer issues accurately and efficiently
• Walking customers through paperwork at pickup and drop-off
• Demonstrating features of RVs (Truck Camper & Motorhomes) at pickup
• Checking in returning RVs and handling customer complaints in a friendly manner
• Assisting other departments as needed

Qualifications and Skills

• Integrity and a positive contribution to the work environment
• Reliability, punctuality, and hard work
• Energy and passion
• Excellent customer service and communication skills
• Fluency in German or Dutch is preferred
• Friendly, outgoing personality and love for working with an international clientele
• Availability to work on weekends
• Confidence in a fast-paced environment and meeting deadlines
• Care for people and a desire to help customers' vacation dreams come true

About Fraserway RV

Fraserway RV is part of Canada’s largest vertically integrated RV company, with full-service dealerships coast to coast. We help customers feel at home wherever they are on their RV adventure. We lead in selling, servicing, and renting recreational vehicles across Canada, ensuring customer satisfaction and memorable vacations.

If you believe this is the right position for you, please submit your application with your resume and cover letter. We thank all candidates for applying; only those selected for an interview will be contacted.