Customer Service Broker (Home & Auto Insurance)

Ontario Teachers Insurance Plan; Waterloo; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Join a leading insurance provider as a Customer Service Broker, where you'll play a vital role in supporting members with their home and auto insurance needs. This position involves responding to inquiries, resolving complaints, and providing product information. You'll also have the opportunity to grow in a supportive environment that values your contributions and offers excellent benefits, including a defined benefit pension plan and comprehensive wellness support.

Benefits

Rewarding salary and bonuses

Industry-leading group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• RIBO license required, or enrollment in training course within three months.
• Experience in personal lines automobile and property insurance is an asset.

Responsibilities

• Assist members by providing product and service information and resolving complaints.
• Respond to inquiries and process changes directly into the system.
• Attract potential members by answering questions and providing information.

Skills

Customer Service

Communication

Problem Solving

Education

RIBO License

CIP Principles and Practice

Property 1

Automobile

Tools

Microsoft Office Suite

Job description

Customer Service Broker (Home & Auto Insurance)

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization : they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

Job Description

What You’ll Do :

Reporting to the Assistant Manager, Broker Service, you’ll assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to :

• Respond to telephone inquiries and written requests, processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems by clarifying member complaints, determining the cause, selecting the best solution, explaining it, expediting correction, following up, and making recommendations to management as needed.
• Attract potential members by answering questions, providing information about products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Process rewrites and remarket following established new-business guidelines.
• File and document records of insurance transactions and maintain and update current rate manuals for all markets, including new coverage announcements.
• Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A RIBO license is required, and candidates not yet licensed will be enrolled in the RIBO training course and must obtain their license within the first three months.
• Completion or commitment to complete the following courses : CIP Principles and Practice, Property 1, and Automobile, or equivalent courses.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you believe you have what it takes but your experience doesn’t exactly match, we encourage you to apply and tell us why you’d be a great fit.

Additional Information

Some of the Perks We Offer :

We provide best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports. Here are some reasons you’ll love working here :

• Rewarding salary and bonuses that value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) starting on your first day
• Defined benefit pension plan for a confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to learning resources, including LinkedIn Learning
• Flexible work-from-home and hybrid options
• Opportunities for advancement to unlock your potential

Let’s work together! If interested, please apply online .

OTIP and its group of companies strive to create an accessible, inclusive environment. We will accommodate persons with disabilities upon request throughout the recruitment process.

We value diversity, equity, and inclusion. We are committed to evolving and celebrating what makes us unique. We encourage applications from all qualified individuals. Only selected candidates will be contacted for an interview.

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