Client Care Coordinator - London Regional Veterinary Emergency and Referral Hospital (Part-Time)

VCA; London; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a leading veterinary hospital as a part-time Client Service Representative in London, Ontario. You will play a vital role in creating a welcoming environment for clients and their pets. Responsibilities include managing phone calls, invoicing, and ensuring cleanliness. VCA offers a supportive culture, competitive wages, and opportunities for career development.

Benefits

RRSP Employer 5% Match Program

Competitive wages

Exceptional career development

Employee Assistance Program

Referral Bonus Rewards

Shopping discounts

Qualifications

• Previous customer service or front desk experience is an asset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Answer a multiline phone system and track appointments.
• Invoicing and processing payments.

Skills

Customer Service

Organizational Skills

Empathy

Job description

London Regional Veterinary Emergency and Referral Hospital is currently welcoming a part-time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Invoicing / billing; obtaining pet owner confirmation and processing payments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• Experience working in an admin role or working with animals an asset
• Ability to handle multiple tasks in a fast paced environment
• Available to work days, evenings & weekends, hours will vary

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in : We have the right fit for you!

• A caring culture of Wellness and Appreciation !
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages
• Exceptional career development : there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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Client Care Coordinator • London, Ontario