Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Toronto; Remote; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in the life sciences and healthcare sector is seeking dedicated professionals to join their team. This role offers the opportunity to work remotely while contributing to improving patient outcomes and healthcare services. You will provide essential clinical support to patients and healthcare professionals, ensuring adherence to pharmaceutical requirements. The position emphasizes career growth, professional development, and a collaborative work environment. If you are bilingual in French and English and have a passion for patient care, this could be the perfect opportunity for you.

Benefits

Flexible Work Schedule

Professional Development Opportunities

Supportive Work Environment

Qualifications

• University degree or equivalent active healthcare practitioner designation required.
• Minimum of 1 year experience in pharmacy, patient assistance, nursing, or call center.

Responsibilities

• Provide clinical support via phone, email, and web to patients and healthcare professionals.
• Manage call queues and report adverse drug reactions within specified timelines.

Skills

Bilingual (French and English)

Communication Skills

Multitasking

Knowledge of Health Insurance

Education

University Degree or Equivalent Healthcare Designation

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility to manage your schedule
- Contribute to improving patient outcomes and healthcare services
- Engage in a supportive and collaborative work environment
- Participate in professional development opportunities including training and orientation sessions

What to Expect (Job Responsibilities):
- Provide clinical support via phone, email, and web to patients and healthcare professionals
- Deliver counselling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages in accordance with established policies
- Report adverse drug reactions within specified timelines and perform financial means testing for patients
- Coordinate patient services and assist in administrative tasks related to patient care

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (e.g., nurse, pharmacist, pharmacy technician)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong knowledge of health insurance, pharmacy transactions, and claims review
- Exceptional communication skills and ability to multitask in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmacy or patient assistance programs
- Advanced knowledge of Microsoft Office applications (Excel, Word, Outlook)
- Proven ability to establish rapport with patients and healthcare professionals over the phone
- Willingness to engage in continuous professional development opportunities
- Flexibility to work rotating shifts as needed

#LifeSciences #HealthcareSupport #PatientCare #CareerGrowth #BilingualOpportunities

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