Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Mississauga; Remote; CAD 45,000 - 70,000; Full time

Job summary

An established industry player in clinical research and healthcare services is seeking a dedicated professional to provide clinical support and patient counseling. This role offers opportunities for career advancement in a collaborative environment that values meaningful work impacting patient outcomes. The ideal candidate will have a university degree or equivalent healthcare designation, along with strong bilingual communication skills in French and English. Join a global team committed to professional development and continuous education, and make a difference in the lives of patients every day.

Benefits

Career advancement opportunities

Supportive work environment

Continuous education and training sessions

Qualifications

• Minimum of 1 year of relevant experience in pharmacy or nursing.
• Fluently bilingual in French and English is essential.

Responsibilities

• Provide clinical support through various communication channels.
• Deliver patient counseling according to manufacturer requirements.
• Manage internal program clinical referrals and voice messages.

Skills

Bilingual in French and English

Strong computer skills

Telecommunication skills

Knowledge of health insurance

Education

University degree or equivalent healthcare designation

Job description

Employer Industry: Clinical Research and Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment
- Engage in meaningful work that directly impacts patient outcomes
- Chance to be part of a global team with diverse experiences
- Participate in continuous education and training sessions

What to Expect (Job Responsibilities):
- Provide clinical support through telephone, email, and web-based communication to patients, pharmacists, and healthcare professionals
- Deliver patient counseling according to pharmaceutical manufacturer requirements
- Manage internal program clinical referrals and handle voice messages per established policies
- Report adverse events or drug reactions within specified timeframes
- Coordinate advanced reimbursement navigation and administrative services for patients

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong computer and telecommunication skills with knowledge of health insurance and pharmacy transactions
- Ability to work rotating shifts from 9am to 9pm AST, Monday to Friday

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmacy and patient assistance programs
- Strong communication skills and excellent telephone etiquette
- Ability to multitask in a fast-paced environment
- Willingness to seek opportunities for professional development
- Familiarity with drug reimbursement processes

#ClinicalResearch #PatientSupport #HealthcareCareers #BilingualJobs #CareerGrowth

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