Technical Infrastructure Analyst Term Position

General Dynamics Corporation; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in defense electronics seeks a Technical Infrastructure Analyst to join its IT team. The role involves troubleshooting, customer support, and project implementation in a hybrid work environment. Candidates should have a degree in Computer Science or a related field, with 4-5 years of experience in IT infrastructure.

Qualifications

• 4-5 years of related experience in IT infrastructure support.
• Certifications in the field of expertise are an asset.

Responsibilities

• Analyze and correct technical problems and deficiencies.
• Monitor system performance and document hardware and software inventory.
• Contribute to the design and implementation of disaster recovery plans.

Skills

Technical Problem Solving

Customer Interaction

Documentation

Education

University degree in Computer Science

College level diploma in IT

Tools

Microsoft Active Directory

VMware Virtual Environment

Citrix

Tenable / Nessus

BigFix

Job description

Technical Infrastructure Analyst Term Position

Company Description

At General Dynamics Mission Systems Canada, our focus extends beyond engineering technology solutions; we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world's most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Job Description

We are currently hiring for a Technical Infrastructure Analyst to join our IT team. In this role, you will be part of a large IT organization working in a structured environment with a dynamic solution space. Provide day-to-day support and customer interaction for break-fix and troubleshooting issues, including proactive maintenance for applications and services. A portion of time will be used to support the designs, analysis, plans, and implementation of IT projects, which includes considerations for data storage, backups, virtualization, collaboration, applications, networks, operating systems, security, as well as support processes. There are lots of opportunities to learn and grow using new services and technologies.

This position follows a hybrid working model. There will be a mix of at-home and on-site work, with an expectation of in-office attendance to support business needs. Typically, there will be an expectation of 2-3 days in the office a week.

Duties and Tasks

• Analyze, detect, identify, and correct technical problems and deficiencies.
• Service request completion, including updating and communicating with customers.
• Determine proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
• Installation and configuration of software(s).
• Hardware support.
• Operating System support.
• Application and recommendation of updates, patches, and hot-fixes to systems.
• Document hardware and software inventory.
• Process and procedure creation and documentation.
• Monitor and collect data on system performance.
• Assist and train customers.
• Ensure that all devices meet or exceed Security and Corporate policy requirements.
• Contribute to the design and implementation of new technologies.
• Ability to research errors using online resources.
• Self-maintain technical skill sets.
• Contribute to the design, implementation, and maintenance of the disaster recovery plan for IT-related applications and systems.
• Seek to identify areas of improvement to the IT infrastructure to meet evolving user and customer requirements and challenges.
• Develop key relationships. Work with third-party vendors and peers from other General Dynamics Business units.
• After-hours support to ensure availability, integrity, and introduction of new and existing services.

Qualifications

• University degree in Computer Science / SW Engineering / applicable discipline or College level diploma with significant background and experience in IT infrastructure support and implementation activities.
• 4-5 years of related experience.
• Certifications in the field of expertise are an asset.
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
• Technological knowledge in one or more of the following areas :

Microsoft Server Editions

• Microsoft Active Directory
• Tenable / Nessus
• Citrix
• BigFix
• VMware Virtual Environment

Additional Information

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions and value the lived experiences each and every one of us brings to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [e-mail].

General Dynamics Mission Systems-Canada is one of Canada's leading C4ISR and defense electronics companies, with a worldwide reputation for excellence in the production of technology-based, integrated solutions for land, airborne, maritime, and cyber applications.