Solution Delivery Manager

Rogers Communications; Windsor; On-site; CAD 80,000 - 120,000; Full time

Job summary

Rogers Communications seeks an IT Solution Delivery Manager to lead project delivery for the Rogers Business unit. This role involves collaborating with multiple teams to ensure effective solutions that meet business needs. The ideal candidate will have a background in IT, strong communication skills, and experience in project management methodologies. Join a dynamic team committed to connecting Canadians with innovative technology solutions.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension, RRSP, TFSA, and stock matching programs

Discounts on Rogers services and products

Paid volunteer time off

Wellness programs including virtual therapy

Qualifications

• Experience in a corporate IT environment, preferably in telecommunications.
• Knowledge of SDLC methodologies like Waterfall and Agile.
• Experience in project planning and cost estimation.

Responsibilities

• Lead the planning and delivery of IT projects for Rogers Business.
• Collaborate with various teams to manage project scope and timelines.
• Represent business stakeholders in IT discussions.

Skills

Communication

Leadership

Collaboration

Analytical skills

Problem-solving

Education

Bachelor’s Degree in a technical field

Job description

Note : This position is available to candidates in multiple locations as long as you are able to travel to a local Rogers office.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. We support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being part of this, consider applying for the following opportunity:

Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business unit. Reporting to a Sr. Mgr, Solution Delivery within Business IT, you will be responsible for leading the effective delivery of solutions that meet key business needs.

What you will do :

• Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations, and Planning to manage scope within budget and timeline constraints, develop IT solutions, and create realistic delivery plans. Engage in trade-off and feasibility discussions as needed.
• Work with IT Demand Management to assemble project teams from Architecture, Infrastructure, Information Security, PMO, Application Development (both waterfall and agile), Testing, and Operations for successful project delivery.
• Represent business stakeholders in IT discussions and vice versa, ensuring alignment and understanding.
• Contribute to solution design processes through JAD sessions and reviews.
• Play the roles of Project Manager and/or Business Analyst depending on resource availability.
• Coordinate efforts to resolve issues and conflicts, escalating to senior management when necessary.
• Align projects with business and IT roadmaps, guiding project direction accordingly.
• Promote quality, innovation, positive customer experience, teamwork, and transparent communication regarding issues and opportunities.
• Build and maintain trusted relationships with business partners and team members across the organization.

What you have :

• Experience in a corporate IT environment, preferably within telecommunications and in a B2B context.
• Excellent oral and written communication skills, capable of framing technical issues in business terms and explaining business concepts to technical audiences at all levels.
• Leadership and collaboration skills including teamwork, organization, adaptability, influence without authority, negotiation, and conflict resolution.
• Ability and motivation to learn Rogers Business products, operations, and underlying business needs driving IT requirements.
• A consulting mindset focused on solutions rather than order-taking.
• Experience in project planning, cost estimation, and spend forecasting.
• Knowledge of SDLC methodologies like Waterfall and Agile.
• Ability to write and evaluate IT requirements for quality and completeness.
• Strong analytical and problem-solving skills.
• Experience managing vendors, including participation in RFPs and reviewing SOWs.
• Understanding of Rogers’ business and IT practices is a plus.
• Background in software delivery, project management, or business analysis; a Bachelor’s Degree in a technical field is preferred. Certifications like PMP, CBAP, or Agile are assets.

What’s in it for you?

We invest in our people to help them reach their potential. Our team members enjoy resources, growth opportunities, discounts, and perks such as:

• Competitive salary & annual bonus
• Flexible health and dental benefits, pension, RRSP, TFSA, and stock matching programs
• Discounts including up to 50% off Rogers services, Blue Jays tickets, 25% off TSC items, and 20% off wireless accessories
• Paid volunteer time off
• Charity matching contributions
• Internal application priority through Rogers First program
• Wellness programs including CBT, virtual therapy, and low-cost fitness memberships

Our commitment to environment and diversity :

• Environmental responsibility
• Diversity and inclusion initiatives supporting People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women through employee resource groups.

This is a hybrid role requiring in-office presence three days a week at Barlow 2400 32 Ave NE, Calgary, AB. You can choose your in-office days.

Schedule : Full-time

Shift : Day

Length of Contract : Regular position

Work Location : Barlow 2400 32 Ave NE, Calgary, AB

Travel Requirements : None

Posting Category / Function : Technology & Information Technology