Strategy and Governance Lead, B2C Operations

Bank of Montreal; Toronto; On-site; CAD 84,000 - 156,000; Full time

Job summary

An established industry player is seeking a seasoned professional to drive strategic initiatives within their Customer Shared Services team. This role offers an exciting opportunity to influence business decisions and implement impactful projects across the organization. The ideal candidate will bring extensive experience, strong analytical skills, and a collaborative spirit to navigate complex challenges. With a commitment to fostering positive change, this position empowers you to make a significant impact from day one, supported by a robust total compensation package and a culture of inclusivity and growth.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• Typically 7+ years of relevant experience in a related field.
• Expertise in the required business domain with strong analytical skills.
• Ability to manage ambiguity and collaborate across groups.

Responsibilities

• Provides operations expertise in project management and implementation.
• Acts as a subject matter expert and trusted advisor to senior leaders.
• Manages multiple programs/projects and resolves conflicting priorities.

Skills

Verbal & written communication skills

Analytical and problem-solving skills

Influence skills

Collaboration & team skills

Data-driven decision making

Education

Post-secondary degree in a related field

Job description

Application Deadline:

05/25/2025

Address:

250 Yonge Street

Job Family Group:

Customer Shared Services

Provides operations expertise in the design, development, management, and implementation of assigned projects from business case development through to execution. Works across BMO to deliver specific project/program results in alignment with overall group goals.

• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Manages multiple programs/projects simultaneously and resolves conflicting priorities.
• Assists in the development of strategic plans.
• Keeps stakeholders informed of messages, recommendations, decisions, process, and progress.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision-making.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
• Acts as a relationship manager on assigned projects/programs and ensures alignment with overall enterprise and group goals.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
• Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
• Collaborates with internal & external stakeholders to provide business context in the design, development, and implementation of programs & solutions.
• Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Drives cross-business/group coordination and logistical support for the implementation of change.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Works on initiatives with varied complexity, typically involving multiple stakeholders across BMO.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders, and offers solutions to resolve issues or risks that jeopardize delivery.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 7+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Subject matter expertise in the required business domain - Expert.
• Seasoned professional with a combination of education, experience, and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem-solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data-driven decision making - In-depth / Expert.

Salary: $84,000.00 - $156,000.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.

To find out more, visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.