Director, Product Experience Product Management

Equinix; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading company in digital infrastructure is seeking a Director of Product Experience. This role involves building and leading a team of product managers to enhance customer and employee experiences, while driving product vision and strategy. The ideal candidate will have strong leadership skills, extensive experience in product management, and a background in Agile methodologies.

Qualifications

• 5+ years of experience owning and delivering products.
• Strong leadership skills and proven ability to drive organizational change.
• Experience managing geographically distributed teams preferred.

Responsibilities

• Own the customer and employee experience for Product QTC Experience.
• Develop overall product experience vision and maintain prioritized roadmaps.
• Manage a team of domain Product Owners that support the product experience.

Skills

Leadership

Communication

Agile Development

Education

Bachelor's degree

Job description

Equinix is the world’s digital infrastructure company, operating over 250 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hirehardworking people who thrive on solvingchallengingproblems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Director, Product Experience Product Management

Job Summary

Builds, mentors and leads a team of product managers to achieve the goals of the organization.

Responsibilities

Own the customer and employee experience for Product QTC Experience and the product primary, pricing, and capacity domains

Gather the voice of the customer and employees regarding process and system interactions

Apply user-centered design principles and practices to Product quote to cash process, policy, and system transformation, management and improvement

Capture customer and employee business requirements into Epics

Minimize end user disruption through evolutionary UI change where possible

Communicate and train process and UI change where necessary

Define Product QTC Experience vision and roadmaps

Develop overall product experience vision, including target company process, policy, and tooling in collaboration with key customer, product management and operations stakeholders

Partner with upstream and downstream teams to deliver continuous and optimal end to end experience

Document business process and system interactions within product primary, pricing and capacity domains. Manage contracts with upstream and downstream domains and users

Develop strategy and process roadmap, driving to holistic solutions

In collaboration with key stakeholder, envision the targeted experience and identify business outcomes

Responsible for shaping the backlog to deliver the product experience vision

Create and maintain prioritized roadmaps for product experience. Prioritize epics based on delivery capacity and value

Manage a team of domain Product Owners that support the product experience

Hire, coach and manage Product Owners

Deliver business value

Drive to achieve business value through speed, efficiency and effectiveness of product process, policy and systems

Define and measure success on an ongoing basis

Qualifications

Bachelor's degree preferred

5+ years of experience owning and delivering products

Strong leadership skills and the proven ability to drive organizational change

Strong communication skills with the ability to align the organization on complex technical decisions

Active coach and mentor whose goals are to grow and maximize team potential

Experience managing geographically distributed teams preferred

Knowledge

Agile Development & Methodologies, preferably in large organizations

Product Vision and Roadmap Creation

Experience with quote to cash systems and transformation

Prioritization, planning, and backlog management

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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