Director of Product - Travel

Goway Travel; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Goway Travel is seeking a Director of Product to oversee product development and market strategy in a hybrid role based in Toronto. The successful candidate will manage supplier relationships, lead cross-functional teams, and drive sales growth through innovative product offerings. Join a family-oriented company that values inclusivity and offers competitive salaries, training, and travel discounts.

Benefits

Competitive salaries

Paid personal days and birthdays off

RRSP matching

Ongoing training

Health benefits

Travel discounts

Qualifications

• Experience in Product Development & Market Strategy.
• Proven skills in Sales & Marketing.
• Strong analytical skills for performance tracking.

Responsibilities

• Support SVP in meeting budgeted income targets.
• Track and optimize sales leads and conversion rates.
• Lead and motivate cross-functional teams.

Skills

Product Development

Market Strategy

Sales & Marketing

Analytical Skills

Leadership

Supplier Relationship Management

Education

Business/Finance Degree

Tools

CRM/BI Tools

Job description

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Join to apply for the Director of Product - Travel role at Goway Travel

Job Title: Director of Product

Type: Full Time

Location: Toronto - Hybrid

Reporting to: Senior Vice President

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. Despite major industry challenges, our strong foundations allowed Goway to forge ahead by innovating, investing in technology, and challenging the status quo. Still owned and operated by Bruce, with support from our leadership board, our mission is to help clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees, offering tailored 4 and 5-star travel experiences in over 100 countries worldwide.

If you’re passionate about travel and innovation, we invite you to be part of our exciting journey!

Key Responsibilities

Financial & Strategic Execution

• Support the SVP in meeting budgeted pre-tax income targets through product performance and margin control.
• Recommend and implement cost efficiencies to improve profitability within the product portfolio.
• Identify growth opportunities, including premium product segments and emerging destinations.
• Assist in preparing the annual business plan and operating budget for the Product department.
• Oversee management and reporting of co-op funding from tourism boards, supplier overrides, and airline partners to support promotions and FAM initiatives.

Sales, Promotions & Market Presence

• Track and optimize sales leads, quote conversion rates, and closing rates to support revenue growth.
• Coordinate promotional campaigns with tourism boards, DMCs, airlines, and travel trade partners.
• Maintain a calendar of promotions, including flyers, eZines, website specials, and eblasts.
• Ensure web content is accurate, enticing, and aligned with product systems (e.g., iVector).

Product Development & Costing

• Manage cross-divisional supplier partners, including Bed Banks, Car rental suppliers, APT, and cruise lines.
• Implement RFP processes for onboarding new suppliers and manage SLAs.
• Coordinate supplier API integration with IT and operations divisions.
• Work with Product Managers on itinerary development, copywriting, and product selection.
• Ensure balanced product lines across divisions, including pricing bands, travel styles, and types.
• Maintain accuracy and consistency of product content and pricing across systems and digital platforms.
• Oversee the product loading team to ensure speed to market and consistency in product build.

Team Training & Enablement

• Support the rollout of the RISE program to elevate Destination Specialists’ product expertise and service standards.
• Maintain and update training modules for destination info, products, and quizzes to develop Destination Specialist “Experts”.

People Leadership & Customer Management

• Lead and motivate cross-functional teams using a mentorship model.
• Partner with People & Culture on recruitment, onboarding, and change management.
• Conduct performance reviews, ensuring KPIs and sales targets are met.
• Maintain department policies, procedures, and code of conduct.
• Plan and organize FAM trips and travel for prize winners.
• Respond professionally to escalated customer complaints and refund requests.

Reporting & Insights

• Report on product performance, bookings, margins, and lead generation weekly and monthly.
• Track quote volumes, lead sources, and conversion trends to inform promotional and sales strategies.

Required Skills and Qualifications

• Experience in Product Development & Market Strategy, including negotiating supplier contracts and enhancing product competitiveness.
• Proven skills in Sales & Marketing, including promotional campaigns, lead conversion, and digital marketing.
• Strong analytical skills for performance tracking and market trend interpretation using CRM/BI tools.
• Operational and project management capabilities to meet timelines and report effectively.
• Leadership experience in mentoring teams, performance reviews, and training programs (e.g., RISE).
• Ability to manage supplier relationships, resolve escalations, and maintain industry connections.
• Travel product buying experience is essential.
• Bonus: Industry experience and a business/finance degree are advantageous.

The Goway Advantage

We’re more than just a company—we’re a family that values inclusivity, diversity, and innovation. We connect travelers with unique destinations worldwide. We offer competitive salaries, incentives, paid personal days and birthdays off, RRSP matching, ongoing training, health benefits, and travel discounts. Grow your career with us and work with diverse teams globally.

How to Apply

If you’re eager to join an innovative, results-oriented team, apply today and help us deliver the world to globetrotters! Click Apply Now.

Please note: Goway Travel will never contact you via WhatsApp for recruitment or ask you to create accounts or install apps. Disregard and report any such messages.

• All candidates will have equal opportunity; only those selected for interviews will be contacted.