Customer Service Manager - Part Time

Walmart; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading retail company as a Customer Service Manager in Saskatoon, where you will coordinate front end operations to enhance customer service and loyalty. This role involves training associates, overseeing transactions, and ensuring compliance with company standards. If you're passionate about customer service and retail, this position offers a great opportunity for growth.

Qualifications

• Must be 16 years or older.

Responsibilities

• Coordinates front end operations to ensure exceptional customer service.
• Monitors front end associates and provides training on company procedures.
• Oversees purchase, return, and exchange transactions.

Skills

Customer Service

Compliance

Training

Job description

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handles customer and associate concerns and provides guidance as required.
3. Monitors all front end associates, ensuring proper coverage, coordinating breaks, and providing assistance at outlying registers.
4. Provides training to associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet company guidelines.
6. Ensures all EAS systems are functioning properly, including cashier deactivations and greeter issue handling, and completes 'Failure to Deactivate' logs.
7. Prepares registers for opening and closing daily, supports cashiers by providing change as needed, maintains front end cash levels, and completes audits on register accuracy.
8. Oversees and promotes all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3035 Clarence Ave S, Saskatoon, SK S7T 0B6, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs