Client Support Specialist - Senior

The Security Centre Limited; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Vancouver is seeking a Client Support Specialist to deliver exceptional customer service. This role requires managing client requests, coordinating service calls, and ensuring a smooth client experience. Ideal candidates should have a background in luxury hospitality or premium client support and be detail-oriented and calm under pressure. Join a dynamic team with career growth opportunities and benefits.

Benefits

Extended health and dental

Career growth opportunities

Qualifications

• Experienced in high-end customer service, hospitality, or concierge.
• Strong communicator, calm under pressure, detail-oriented.

Responsibilities

• Manage client requests via phone and email, providing high-touch support.
• Schedule service calls and coordinate with technicians.
• Monitor and respond to security events professionally.

Skills

Communication

Problem Solving

Detail-oriented

Tools

CRM systems

Digital communication tools

Job description

Deliver exceptional customer service in a dynamic, high-performance environment.

At Provident, we go beyond traditional security services, providing an unmatched level of customer care and attention to detail. We are looking for experienced customer service professionals with a background in luxury hospitality, concierge services, or premium client support to join our Client Support team in our Vancouver office.

About the Role

As a Client Support Specialist, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism, discretion, and efficiency. You will :

• Manage client requests via phone and email, providing seamless, high-touch support
• Schedule service calls and coordinate with technicians to ensure timely responses
• Monitor and respond to security events with a calm and professional approach
• Handle inquiries and problem-solve in real-time, ensuring a smooth client experience
• Ensure accuracy in scheduling, reporting, and follow-ups, upholding Provident’s service standards

Who You Are

• Experienced in high-end customer service (hospitality, concierge, or premium retail preferred)
• A strong communicator, able to engage confidently and professionally with clients
• Calm under pressure, with the ability to problem-solve quickly and effectively
• Detail-oriented, ensuring accuracy in every interaction
• Comfortable with technology, including CRM systems and digital communication tools

Why Join Provident?

• Be part of a team that delivers exceptional service, going beyond traditional customer support
• Career growth opportunities in a dynamic and evolving industry
• Full-time, in-office position with benefits, including extended health and dental
• Located in Vancouver, serving a diverse and engaged client base

If you take pride in delivering outstanding customer service and want to be part of a team that values excellence, we’d love to hear from you.

If Provident sounds like a great fit for you, tell us why in your cover letter.

Applications without a cover letter will not be reviewed.

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