Client Support Specialist - Senior

The Security Centre Limited; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Client Support Specialist in Vancouver, where exceptional customer service is at the core of everything we do. In this dynamic role, you will be the first point of contact for clients, ensuring their needs are met with professionalism and efficiency. With a focus on high-end customer service, you will manage requests, coordinate service calls, and respond to security events. This full-time position offers career growth opportunities in a supportive team environment, where your contributions to client satisfaction will be highly valued. If you are passionate about delivering outstanding service, we want to hear from you!

Benefits

Extended Health Benefits

Dental Insurance

Career Growth Opportunities

Qualifications

• Experienced in high-end customer service, preferably in hospitality or concierge.
• Strong communicator who engages confidently with clients.

Responsibilities

• Manage client requests via phone and email, providing high-touch support.
• Monitor and respond to security events with professionalism.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Technology Proficiency

Tools

CRM Systems

Digital Communication Tools

Job description

Deliver exceptional customer service in a dynamic, high-performance environment.

At Provident, we go beyond traditional security services, providing an unmatched level of customer care and attention to detail. We are looking for experienced customer service professionals with a background in luxury hospitality, concierge services, or premium client support to join our Client Support team in our Vancouver office.

About the Role

As a Client Support Specialist, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism, discretion, and efficiency. You will:

• Manage client requests via phone and email, providing seamless, high-touch support
• Schedule service calls and coordinate with technicians to ensure timely responses
• Monitor and respond to security events with a calm and professional approach
• Handle inquiries and problem-solve in real-time, ensuring a smooth client experience
• Ensure accuracy in scheduling, reporting, and follow-ups, upholding Provident’s service standards

Who You Are

• Experienced in high-end customer service (hospitality, concierge, or premium retail preferred)
• A strong communicator, able to engage confidently and professionally with clients
• Calm under pressure, with the ability to problem-solve quickly and effectively
• Detail-oriented, ensuring accuracy in every interaction
• Comfortable with technology, including CRM systems and digital communication tools

Why Join Provident?

• Be part of a team that delivers exceptional service, going beyond traditional customer support
• Career growth opportunities in a dynamic and evolving industry
• Full-time, in-office position with benefits, including extended health and dental
• Located in Vancouver, serving a diverse and engaged client base

If you take pride in delivering outstanding customer service and want to be part of a team that values excellence, we’d love to hear from you.

If Provident sounds like a great fit for you, tell us why in your cover letter.

Applications without a cover letter will not be reviewed.