Retail Store Customer Service Coordinator Full Time Marshalls

Marshalls; Moncton; On-site; Full time

Job summary

Join a leading off-price retailer as an Associate at Marshalls in Moncton. Engage with customers and handle exciting products daily. Contribute to a vibrant team culture while receiving dedicated training and support. Enjoy a merchandise discount and assistance programs for a fulfilling work experience.

Benefits

Merchandise discount for associates and family

Associate and Family Assistance Program

Qualifications

• 1 to 2 years of relevant experience in retail or service industry.
• Excellent problem-solving and communication skills.

Responsibilities

• Support high-quality customer service culture and maintain operational standards.
• Train and develop associates on merchandise presentation and customer service.
• Enhance shopping experience by driving timely movement of merchandise.

Skills

Problem-Solving

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Equal Opportunity Employer: Here at TJX Canada, we are committed to inclusion and the accommodation of all individuals.

Job Description

The Opportunity

Our Associates bring our business to life. Working in our stores, you'll engage with customers and work with exciting products daily. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What You'll Discover

• An inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What You'll Do

There is a variety of responsibilities including Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a high-quality customer service culture by maintaining operational standards, providing clear communication, and training Associates on policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with management.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Enhancing the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by creating inspirational displays in high-impact areas, promoting the store's fashion, brand, and value strategy through dynamic feature changes.

What You'll Need

To start your career with us, you should have:

• Minimum 1 to 2 years of relevant experience; retail or service industry experience preferred
• High School diploma or equivalent
• Excellent problem-solving and communication skills, including verbal, written, and active listening
• Exceptional Customer Service skills, with the ability to identify customer and associate inquiries and needs, and strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check during the hiring process.

Address

1380 Mountain Rd. Unit 10

Location

CAN Marshalls Store 0730 Moncton NB

Hourly range: $17.65-$22.07/hour. This range represents the expected hiring range and may not reflect the full pay range. The actual pay rate may be higher depending on skills, experience, and local market demands.