Retail Store Customer Service Coordinator Full Time Marshalls

The TJX Companies, Inc.; Moncton; On-site; Full time

Job summary

Join a leading retail company as an Associate where you'll engage with customers and work with exciting products daily. This role offers a dynamic environment where your contributions drive success. With training resources and a supportive culture, you can thrive in your career while enjoying merchandise discounts and assistance programs.

Benefits

Merchandise discount

Associate and Family Assistance Program

Qualifications

• Minimum 1 to 2 years relevant experience preferred.
• Excellent problem-solving and communication skills.

Responsibilities

• Supporting high-quality customer service and operational standards.
• Training and developing associates on merchandise presentation.
• Improving shopping experience through visual merchandising.

Skills

Problem Solving

Communication

Customer Service

Education

High School education

Job description

Marshalls

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What You'll Discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What You'll Do

There's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a culture of high-quality customer service by maintaining operational standards, providing clear communication on updates and changes, and training Associates in service policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by creating inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.

For a closer look into the role, click HERE.

What You'll Need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem-solving and communication skills including verbal, written, and active listening
• Exceptional Customer Service skills with the ability to identify stated and unstated Customer and Associate inquiries and needs, and strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address

1380 Mountain Rd. Unit 10

Location:

CAN Marshalls Store 0730 Moncton NB

Hourly range: $17.65-$22.07 / hour. This represents the expected hiring range and may not reflect the full pay range for the position. The pay rate offered may be higher depending on relevant skills, experience, and local labor market demands.