Senior Business Analyst

Fundserv; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the Canadian investment industry is seeking a Sr. Business Analyst to work with stakeholders on enhancing business processes and information systems. The ideal candidate will have strong analytical skills and experience in facilitating discussions to translate business needs into functional requirements.

Benefits

Employer-paid premiums for group health plan

Up to $2,000 for mental health practitioners

Wellness benefits for gym memberships

RRSP matching program

$500 stipend for home office equipment

Access to LinkedIn Learning and Pluralsight

Qualifications

• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to engage in multiple initiatives simultaneously.

Responsibilities

• Elicit, analyze, validate, and communicate business requirements.
• Support cost-benefit analysis and strategic decision-making.
• Coordinate user acceptance testing (UAT) on projects.

Skills

Analytical skills

Critical thinking

Communication skills

Facilitation skills

Tools

JIRA

Confluence

Job description

We are looking for a Sr. Business Analyst who will work with business and technology stakeholders to capture and communicate requirements for enhancements to business processes and information systems.

Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect.

In this role, you will…

• Elicit, analyze, validate, and communicate business, functional, and quality of service requirements for assigned projects.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level technical information to a general understanding, and distinguish user requests from actual underlying needs.
• Work with project sponsors and product owners to ensure requirements are aligned with business objectives and support the agile delivery team in addressing queries related to the requirements.
• Support cost-benefit analysis and help stakeholders make informed strategic and tactical decisions.
• Participate in industry working groups or councils, lead discussions to define requirements for enhancements or changes to the Fundserv standards and helpfile.
• Serve as a thought leader to identify and suggest improvements, and define best practices and methodologies for Business Analysis activities.
• Coordinate user acceptance testing (UAT) on projects with end users.

Why you are the person we’re looking for…

You’ve demonstrated the ability to do the following, gained through education and/or experience:

• Strong analytical and critical thinking skills, including a thorough understanding of how to interpret customer business needs and translate them into functional and operational requirements.
• Facilitation and presentation skills to articulate business problems and lead discussions with a broad group of stakeholders in a working group environment.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Successfully engaged in multiple initiatives simultaneously.
• Use multiple techniques, both written and visual, to communicate requirements, tailoring them to the audience.

The following is not required but will be a bonus:

• Knowledge of Fundserv standards helpfile.
• Mutual fund back-office experience (Dealer or Manufacturer).
• JIRA and Confluence.
• Chatbot or AI LLM.

Fundserv will cover the cost of maintaining your:

• CBAP or PMI-PBA designations.

We recognize that there are different paths to gaining skills, so if you have diverse experience which doesn’t match the criteria exactly but you think you would be great in this role, we invite you to apply!

Why Work Here

Our Benefits and Perks

We’ve consistently been recognized as a GTA Top Employer and a Canada Top Small & Medium Employer. Below are some reasons why:

• Employer-paid premiums for group health plan, including a Healthcare Spending Account.
• Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year.
• Wellness benefits for gym memberships, workout equipment, meditation and wellness apps, and more!
• RRSP matching program.
• A $500 one-time stipend for home office equipment and a monthly home-internet subsidy.
• Out-of-province policy offering up to 20 days of out-of-province work per year for employees with 2+ years of service.
• Access to tools like LinkedIn Learning and Pluralsight, with additional training opportunities.
• EI top-up programs for maternity, parental leave, family medical, and family caregiver leave.

Our Hybrid Work Policy

We recognize the importance of flexibility and work-life balance. Our hybrid model is purpose-led — we come in for a reason, not to fill a quota.