Enterprise Account Manager

EWS Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in media solutions is seeking an Account Manager to manage enterprise accounts and ensure customer satisfaction. The role involves collaborating with various teams to enhance customer experience and drive revenue growth. Ideal candidates will have a background in the travel industry and strong relationship management skills.

Qualifications

• At least 3 years in the travel industry.
• Familiarity with OTAs and the hotel industry.

Responsibilities

• Manage assigned Enterprise accounts for customer satisfaction and revenue growth.
• Oversee implementation and operation of Leonardo’s products.
• Cultivate strong relationships with clients.

Skills

Customer Satisfaction

Collaboration

Relationship Management

Job description

Apply locations Canada - Toronto - Ontario time type Full time posted on Posted 5 Days Ago job requisition id R42974

Job Description :

Leonardo’s Account Manager of Enterprise Account Services will report to the Vice President of Operations and will act as the primary liaison between Leonardo and assigned Enterprise customers. The Account Manager is to establish Leonardo as the Media Solution of Choice and to fulfill the role of the subject matter expert in the eyes of our customers. Under the supervision of the Vice President of Operations, the Account Manager is responsible for delivering high customer satisfaction by managing assigned accounts under our guiding principle of doing the right thing – because it is the right thing to do and because it is good business.

Responsibilities

• Manage assigned Enterprise accounts to provide customer satisfaction, revenue growth, revenue retention and optimal customer use of Leonardo products and services
• Responsible for overseeing the successful implementation, integration and ongoing operation of Leonardo’s products and services
• Act as a support escalation point and expedite the resolution of key issues through cross-functional collaboration and executive engagement
• Work in collaboration with the Sales, Implementation and Support teams to ensure that the customer experience is seamless
• Ensure consistent, high-value business reviews for customers that highlight their performance and recommend opportunities to grow revenue and market share using Leonardo’s products
• Research and identify sales and services opportunities and work closely with the Enterprise Sales group to develop and execute these revenue growth initiatives
• Work with key stakeholders from other business units to define an integrated vision and strategy for each customer and partner
• Proactively monitor client service levels through collaboration with the Support department
• Proactively stay abreast of all renewals and ensure early intervention to understand the vulnerability of the account and exactly what is needed to ensure renewal.
• Cultivate and maintain strong relationships with clients

Requirements :

• At least 3 years in the travel industry
• Familiarity with OTAs and the hotel industry
• Ability to work changing hours to support customers internationally

Business Unit :

Scheduled Weekly Hours :

37.5

Number of Openings Available :

Worker Type :

Regular

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