AGENT I - FRONT DESK

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits at a premier entertainment venue in Ottawa! As a Front Desk Associate, you'll play a vital role in ensuring guests receive exceptional service and enjoy a seamless experience. Your responsibilities will include managing room statuses, assisting guests during check-out, and addressing inquiries. This dynamic role offers a chance to work in a vibrant environment filled with music and excitement. If you're passionate about hospitality and thrive in a fast-paced setting, this position is perfect for you. Join a team that values diversity and inclusivity while delivering the ultimate rock star treatment!

Qualifications

• High School Diploma required; hotel experience preferred.
• Bachelor’s degree is preferred.

Responsibilities

• Manage room statuses and guest check-out duties.
• Respond to guest requests and answer incoming calls.
• Perform various tasks as assigned by the Front Desk Manager.

Skills

Customer Service

Front Desk Operations

Communication Skills

Education

High School Diploma

Bachelor's Degree

Job description

Posted Date 3 weeks ago (4/22/2025 9:52 AM)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions

1. Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
2. Running alert date reports.
3. Reviewing out-of-order and off-market rooms on a daily basis for validity.
4. Answering incoming phone calls and responding to guest requests.
5. Performing guest check-out duties.
6. Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
7. Perform other duties as assigned.
8. Flexible to cover overnight shifts, as required.

Qualifications

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred.

Physical Demands

• Ability to stand for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

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