AGENT I - FRONT DESK

Hard Rock Hotels; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exceptional venue in Canada's capital is seeking a dedicated Front Desk Associate to deliver outstanding service and ensure smooth operations at the hotel. This role involves managing room statuses, assisting guests during check-out, and maintaining high standards of customer service. Join a vibrant team in a dynamic environment that blends contemporary style with rock 'n' roll flair. If you're ready to embrace the excitement of the hospitality industry and provide guests with a memorable experience, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required; Bachelor’s preferred.
• Minimum front desk/hotel experience preferred.

Responsibilities

• Manage room ratings and ensure room rack accuracy.
• Handle guest check-outs and assist with requests.
• Perform additional duties as assigned.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma

Bachelor’s Degree

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions:

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports.
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Performing guest check-out duties.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.
• Flexible to cover overnight shifts, as required.

Qualifications

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred.

Physical Demands:

• Ability to stand for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.