Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Halifax; Remote; CAD 45,000 - 70,000; Full time

Job summary

An innovative company in the life sciences and healthcare sector is seeking a dedicated professional for a remote role that offers flexibility and growth opportunities. This position involves providing essential clinical support to patients and healthcare practitioners, ensuring adherence to pharmaceutical guidelines, and managing communication effectively. With a focus on making a positive impact on patient outcomes, candidates will thrive in a supportive and collaborative environment. If you are bilingual and possess strong communication skills, this role presents a fantastic opportunity to contribute to meaningful healthcare services while advancing your career.

Benefits

Flexible Schedule

Career Advancement Opportunities

Supportive Work Environment

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments.
• University degree in a healthcare-related field preferred.

Responsibilities

• Provide clinical support via phone, email, and web to patients and healthcare professionals.
• Conduct financial means testing for patients within their designated support program.

Skills

Bilingual in French and English

Communication Skills

Multitasking

Computer Skills

Telecommunication Skills

Education

University Degree in Healthcare

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and healthcare services
- Engaging role that involves direct communication with healthcare practitioners and patients

What to Expect (Job Responsibilities):
- Provide clinical support via phone, email, and web to patients, pharmacists, and healthcare professionals
- Deliver counseling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages in accordance with established policies
- Conduct financial means testing for patients within their designated support program
- Report adverse events or drug reactions within specified timeframes

What is Required (Qualifications):
- University degree, preferably in a healthcare-related field (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong computer and telecommunication skills, with proficiency in Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills and the ability to multitask effectively

How to Stand Out (Preferred Qualifications):
- Experience in pharmacy or specialty pharma settings
- Background in patient assistance and health insurance
- Understanding of pharmacy transactions and claims review
- Willingness to seek opportunities for professional development through special projects or committee participation
- Ability to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday

#LifeSciences #PatientSupport #HealthcareCareers #RemoteWork #BilingualOpportunities

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