Branch Team Leader

Acera Insurance; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Acera Insurance seeks a Branch Team Leader to guide and mentor teams in delivering exceptional client service. The role emphasizes leadership, accountability, and continuous improvement. Join a collaborative environment with opportunities for professional growth and employee ownership.

Qualifications

• Strong Autoplan knowledge, with the ability to complete ICBC Autoplan transactions.
• Creating an environment that motivates excellence.

Responsibilities

• Mentoring and leading the team to exceed client expectations.
• Managing performance and encouraging professional development.
• Handling difficult situations professionally and calmly.

Skills

Leadership

Communication

Attention to Detail

Continuous Improvement

Education

Level two general insurance license

Job description

We put our people first. As an employer of choice, Acera Insurance, formerly CapriCMW Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and share in Acera Insurance’s success — which they help create.

Join our award-winning network of over 1,000 professionals across Canada and help change the way people feel about insurance.

BRANCH TEAM LEADER

The Branch Team Leader works to align our Autoplan, Personal Lines, and Commercial teams through guidance, instruction, coaching, and positive leadership to achieve growth goals. They are solution-oriented and encourage continuous improvement in external and internal client service. A Team Leader fosters effective interpersonal relationships that promote professional growth for their team and peers. The role is responsible for overall branch production, retention, growth, recruitment, motivating the team, and performance management.

Status : Full-Time, Permanent

Location : Vernon Polson

Work Arrangement : In-office

Compensation : Acera’s total compensation is based on pay-for-performance that recognizes exceptional individual and team achievements. The typical salary range for this position is from $60,000 to $90,000 CAD annually, depending on location, insurance experience, knowledge, skills, and internal equity.

Primary duties include, but are not limited to:

1. Mentoring and leading the team to exceed client expectations;
2. Serving a book of business in personal or commercial lines based on experience;
3. Setting and training on client service expectations;
4. Selection and recruitment process; workforce planning : Assessing staff abilities, organizing and adjusting training needs based on learning styles;
5. Handling difficult situations professionally and calmly;
6. Showing gratitude and appreciation towards team and clients;
7. Understanding activities that drive production and setting growth goals;
8. Managing performance and encouraging professional development;
9. Supporting other Team Leaders and contributing to team meetings;
10. Communicating achievements and changes effectively;
11. Acts ethically and professionally.

Competencies & Qualifications :

• Strong Autoplan knowledge, with the ability to complete ICBC Autoplan transactions;
• Creating an environment that motivates excellence;
• Level two general insurance license;
• Commitment to continuous improvement;
• Effective communication with team members and clients;
• Strong attention to detail;
• Positive influence and leadership skills.

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada, with over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premiums. We provide unbiased insurance and risk management solutions with a distinct Canadian perspective. Our collaborative structure combines our people’s expertise to deliver greater value, knowledge, and resources nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer committed to diversity in the workplace. All qualified individuals are encouraged to apply.