Student Success Advisor

Douglas College; New Westminster; Hybrid; CAD 63,000 - 73,000; Full time

Job summary

Douglas College is seeking a Student Success Advisor to support students in their academic journey. The role involves providing guidance, evaluating student issues, and ensuring a supportive environment. Join a dedicated team committed to fostering student success and well-being.

Benefits

Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Access to Fitness Centres

Qualifications

• 4 to 5 years related work experience or a combination of education and experience.
• Direct experience in service-centred and/or academic centred role.

Responsibilities

• Provide guidance and support to students.
• Evaluate complex student academic and financial issues.

Skills

Empathy

Analytical Skills

Service Orientation

Education

Bachelor's degree in a relevant field

Job description

JOB OPPORTUNITY

Position Information

Location Hybrid / New Westminster Campus / Coquitlam Campus Salary Range
$63,506.00 to $72,088.00 per annum, which includes a special allowance of $3,500 per annum. Salary and wage increments will be in accordance with the Collective Agreement.
The Opportunity
Students feel at ease around you because of your empathetic and analytical approach. You're an advocate for students, providing guidance to resources so that students feel supported and equipped for success. When the unexpected strikes, you're the first to step in and offer support. When the needs of our students are met, you feel fulfilled and look for the next opportunity to make your mark.

If this sounds like you, we need your talents! Apply to the Student Success Advisor position, and join our dedicated and supportive team.
WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Competitive salaries
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes

For more benefits information, click here !
WHAT IT TAKES

• Bachelor's degree in a relevant field from a recognized post-secondary institution and 4 to 5 years related work experience or a combination of education and experience.
• Minimum of 4 years of direct experience in service-centred and/or academic centred role evaluating complex student academic and financial issues; a proven ability to provide exceptional service in a fast-paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.

For the Full Job Description click here
Additional Information

• This regular full-time/part-time (35 hours per week) position is available starting May 19, 2025.
• Regular hours of work are Monday-Friday 8:30am - 4:30pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required.
• The position is located at the New Westminster/Coquitlam campus; however, successful candidate must be available for occasional work at all Douglas College campuses and offsite locations.
• Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy.

Posting Number 02522SA Position Title Student Success Advisor Anticipated Start Date 05/19/2025 End Date Needs a Criminal Records Check No

How To Apply

Open Date 05/09/2025 Close Date 05/16/2025 Open Until Filled No Minimum Number of References Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
Qualified internal applicants must apply by May 16, 2025 to be given first consideration. Click the link at the top of this page to apply directly to this posting.