Student Success Advisor

Douglas College; Coquitlam, New Westminster; Hybrid; CAD 63,000 - 73,000; Full time

Job summary

Ein etabliertes Bildungshaus sucht einen Student Success Advisor, der mit Empathie und analytischem Denken die Bedürfnisse der Studierenden erfüllt. In dieser Rolle sind Sie der erste Ansprechpartner für Studierende, die Unterstützung bei akademischen und finanziellen Herausforderungen benötigen. Sie arbeiten in einem integrativen und kollegialen Umfeld, das Wert auf berufliche Entwicklung und ein gesundes Gleichgewicht zwischen Arbeit und Leben legt. Wenn Sie eine Leidenschaft für Bildung haben und einen positiven Einfluss auf das Leben der Studierenden ausüben möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheits- und Zahnversicherung

Pensionsplan

Berufliche Entwicklung

Zugang zu Fitnesszentren

Hybrid-Arbeitsmodelle

Qualifications

• 4-5 Jahre Erfahrung in serviceorientierten Rollen.
• Fähigkeit, komplexe akademische und finanzielle Probleme zu evaluieren.

Responsibilities

• Beratung und Unterstützung von Studenten bei akademischen Fragen.
• Bereitstellung von Ressourcen zur Förderung des Studentenerfolgs.

Skills

Empathische Kommunikation

Analytische Fähigkeiten

Beratungskompetenz

Erfahrung in der Studentenberatung

Kenntnisse über Richtlinien

Education

Bachelor-Abschluss in relevantem Bereich

Job description

Salary Range

$63,506.00 to $72,088.00 per annum, which includes a special allowance of $3,500 per annum. Salary and wage increments will be in accordance with the Collective Agreement.

The Opportunity

Students feel at ease around you because of your empathetic and analytical approach. You’re an advocate for students, providing guidance to resources so that students feel supported and equipped for success. When the unexpected strikes, you’re the first to step in and offer support. When the needs of our students are met, you feel fulfilled and look for the next opportunity to make your mark.

If this sounds like you, we need your talents! Apply to the Student Success Advisor position, and join our dedicated and supportive team.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• Bachelor’s degree in a relevant field from a recognized post-secondary institution and 4 to 5 years related work experience or a combination of education and experience.
• Minimum of 4 years of direct experience in service-centred and/or academic centred role evaluating complex student academic and financial issues; a proven ability to provide exceptional service in a fast-paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.
• This regular full-time/part-time (35 hours per week) position is available starting May 19, 2025.
• Regular hours of work are Monday-Friday 8:30am – 4:30pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required.
• The position is located at the New Westminster/Coquitlam campus; however, successful candidate must be available for occasional work at all Douglas College campuses and offsite locations.
• Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Posting Number

Posting Number 02522SA

Position Title

Position Title Student Success Advisor

Anticipated Start Date

Anticipated Start Date 05/19/2025

End Date

Needs a Criminal Records Check

Needs a Criminal Records Check No

How To Apply

Open Date

Open Date 05/09/2025

Close Date

Close Date 05/16/2025

Open Until Filled No

Minimum Number of References

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Qualified internal applicants must apply by May 16, 2025 to be given first consideration. Click the link at the top of this page to apply directly to this posting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
• * Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
• * If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)

  (Open Ended Question)

• * If you are a regular or auxiliary staff member of the College, are you currently on your probation/trial period at the College?Please note that Article 28.5 (a) of the Collective Agreement (BCGEU) states - "...regular employees shall not be eligible to apply for another regular posted position within their initial probation period...", and Article 28.5 (b) states - "...employees shall not be eligible to apply for another posted position within their trial period unless the posted position constitutes a promotion or results in a change from auxiliary to regular status...".
  • Yes
  • No
  • Not an employee
• * If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
• * If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

  (Open Ended Question)

• * Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
  • Yes, I confirm
  • No, I am not able to meet this requirement
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