Customer Service Specialist II

Apex Systems; Golden Horseshoe; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Service Representative II to support Medicaid Providers. This hybrid role involves processing customer transactions, maintaining records, and providing excellent customer service. Ideal candidates will have strong communication skills and experience in customer service.

Benefits

Health Insurance

Vision Insurance

Life Insurance

Short Term Disability

401k

Training and Development Programs

Referral Program

Qualifications

• 2+ years of customer service experience required.

Responsibilities

• Process transactions by telephone and internet.
• Maintain database records of customer profiles.
• Act as liaison for customers.

Skills

Communication

Customer focus

Adaptability

Time management

Education

High School Diploma or GED

Job description

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to Jordan at [emailprotected] if interested and qualified.

Position : Customer Service Representative II

Location : Hybrid in Menands, NY. On-site 4x a month

Estimated Duration : The client approximates that this project may last up to 3 months. However, there is no guarantee of employment for any length of time. This is a contract to hire position

Project Description : As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and / or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Day to Day Responsibilities / typical day look like :

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

Requirements :

• Education : High School Diploma or GED
• Required Experience : 2+ years of customer service experience
• Required Technical Skills :
• Required Skills and Abilities :

Strong telephone and verbal communication skills

• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively
• Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution
• Health
• Vision
• Life Insurance; Short Term Disability
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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