Director of Operations, Affinity Markets

Manulife; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Director of Operations for Affinity Markets to manage New Business and Policy Services operations. This role involves optimizing performance, leading a high-performing team, and collaborating with cross-functional teams to enhance service delivery. The ideal candidate will have extensive experience in operations management, preferably in financial services, and possess strong leadership and strategic skills.

Benefits

Flexible environment

Career growth opportunities

Focus on well-being and inclusion

Qualifications

• Minimum of 7 years of experience in operations management, preferably in financial services.

Responsibilities

• Develop and implement operational strategies aligned with company goals.
• Oversee daily operations for efficiency and quality.
• Lead, mentor, and manage a team of operations professionals.

Skills

Leadership

Strategic Thinking

Problem Solving

Communication

Interpersonal Skills

Education

Bachelor’s degree in Business Administration

MBA

Job description

The Director of Operations for Affinity Markets is responsible for managing the New Business, Policy Services, and TPA operations within the affinity markets, as well as modernizing existing processes. This role is essential for ensuring efficient operations, optimizing performance, and supporting growth. Additionally, the Director will provide leadership within Affinity Operations, contributing to the achievement of high-performance team objectives and key results. Collaboration with cross-functional teams is vital to enhance service offerings and deliver exceptional client service.

Position Responsibilities:

1. Develop and implement operational strategies aligned with the company's goals for affinity markets.
2. Oversee daily operations to ensure efficiency, quality, and cost-effectiveness, utilizing data to drive decisions and achieve operational excellence.
3. Lead, mentor, and manage a team of operations professionals, fostering a culture of high performance and continuous improvement.
4. Collaborate with product development, sales, marketing, and customer service teams for seamless service delivery.
5. Monitor industry trends and regulatory changes to ensure compliance and identify opportunities for innovation.
6. Analyze operational metrics and KPIs to identify improvement areas and implement solutions.
7. Manage budgets and financial plans to maintain cost-effective operations while ensuring high-quality service.
8. Build strong relationships with stakeholders, including clients, vendors, and partners, to enhance collaboration.
9. Lead initiatives to improve customer experience and satisfaction within affinity markets.
10. Drive process improvements and automation initiatives to boost operational efficiency.

Required Qualifications:

• Minimum of 7 years of experience in operations management, preferably in financial services.
• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA is a plus.

Preferred Qualifications:

• Proven leadership in managing high-performing teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, leadership, and interpersonal skills.
• Ability to analyze complex data and develop actionable insights.
• Experience with process improvement methodologies such as Lean or Six Sigma is advantageous.
• Knowledge of regulatory requirements and industry best practices.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Bilingualism in English and French is preferred; proficiency in both is required for candidates in Québec to support clients from various provinces.

When you join our team:

• We empower you to learn and grow your career.
• We support a flexible environment that values well-being and inclusion.
• As part of our global team, we help you shape your future.