Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Ottawa; Remote; CAD 45,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated professional to provide clinical support and enhance patient outcomes. This bilingual role requires fluency in both French and English, allowing you to engage effectively with patients, pharmacists, and healthcare professionals. You will be part of a supportive team, contributing to a collaborative work environment that values continuous professional development. If you're looking for a fulfilling career that offers opportunities for growth and advancement, this position is a perfect fit for you.

Qualifications

• University degree or equivalent active healthcare practitioner designation required.
• Minimum of 1 year of relevant experience in pharmacy or patient assistance.

Responsibilities

• Provide clinical support to patients and healthcare professionals via various communications.
• Coordinate patient services to ensure timely access to therapy.

Skills

Bilingual in French and English

Clinical Support

Patient Counseling

Health Insurance Knowledge

Microsoft Office Skills

Education

University Degree or Equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual position requiring fluency in both French and English
- Contribute to improving patient outcomes and healthcare delivery
- Supportive and collaborative work environment
- Engage in continuous professional development and training opportunities

What to Expect (Job Responsibilities):
- Provide clinical support through telephone, email, and web-based communications to patients, pharmacists, and healthcare professionals
- Deliver counseling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages according to established policies
- Report adverse drug reactions within specified time frames
- Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (e.g., nurse, pharmacist, pharmacy technician, social worker)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call centers
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills, particularly in Microsoft Office (Excel, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a patient assistance or drug reimbursement background
- Ability to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday
- Strong interpersonal skills and ability to build rapport over the phone
- Willingness to seek opportunities for professional development and team improvement
- Capacity to multitask and adapt to changing support hours

#Healthcare #PatientSupport #BilingualJobs #CareerDevelopment #ClinicalResearch

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