Support Services Analyst

Jace Holdings Ltd.; Calgary; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Join a leading Canadian company as a Support Services Analyst, where you'll provide essential support to pharmacy processes and applications. This role requires excellent communication and problem-solving skills, with a focus on customer service. You'll work in a hybrid environment, collaborating with a dedicated team to ensure exceptional service delivery. Enjoy a comprehensive rewards package, including competitive benefits and professional growth opportunities.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Virtual Healthcare

Employee Assistance Programs

Retirement and Savings Plan

10% In-Store Discount

Learning and Development Resources

Paid Vacation

Qualifications

• Experience working with Kroll pharmacy application.
• Experience collaborating with external vendors regarding hardware and software issues.

Responsibilities

• Provide support for pharmacy processes and applications.
• Troubleshoot and document all incoming calls.
• Track incidents through to resolution.

Skills

Communication

Time Management

Problem Solving

Customer Focus

Education

Pharmacy Experience

Tools

Kroll

Computer Systems

Networking

Job description

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Requisition ID : 189318

Job Category : IT Service Centre

Travel Requirements : 0 - 10%

Job Type : Full-Time

Country : Canada (CA)

Province : Alberta; Nova Scotia; Ontario

City : Calgary / Stellarton / Mississauga

Location : Tahoe Office, Calgary Office, Foord St. Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Support Services Analyst. This role can be based out of one of our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

The Support Services Analyst (Pharmacy) will provide superior support in a timely, efficient manner by troubleshooting and documenting all incoming calls. The successful candidate will actively contribute to a positive and productive working environment supporting team members to achieve goals. You will be responsible for supporting pharmacy processes and applications for Sobeys National Pharmacy Group in-store pharmacies on a national level. All incidents will require tracking through to resolution and follow-up to ensure excellence in customer service.

Here’s where you’ll be focusing :

Support Services Analyst with Sobeys, you will :

• Possess excellent oral and written business communication skills.
• Demonstrate effective time management and problem-solving skills.
• Respond effectively to rapidly changing needs in a fast-paced environment.
• Maintain a strong customer focus and work well in a team setting.
• Have pharmacy dispensing experience.

LI-Hybrid #LI-VJ1

What you have to offer :

Your experience and resume will show us :

• Experience working with Kroll pharmacy application.
• Dispensing application support experience.
• Working knowledge of computer systems, operating systems, and networking.
• Experience collaborating with external vendors regarding hardware and software issues.
• Experience dealing with customers and processes in a helpdesk environment.
• Pharmacy experience is an asset.

At Sobeys, we require our teammates to adhere to a hybrid work model that includes being present at one of our office locations at least three days per week. This is vital for fostering team collaboration and maintaining our office culture.

We offer a comprehensive Total Rewards package, designed to support our teammates physically, financially, and emotionally.

Note: Some websites may share our job opportunities and salary estimates, which are not provided or monitored by us. We consider factors such as location, experience, skills, internal equity, and market conditions to ensure fair and competitive pay. We look forward to discussing specific compensation details with candidates moving forward in the process.

Our Total Rewards programs for full-time teammates include:

• Competitive benefits, including health, dental, life, and disability insurance.
• Access to virtual healthcare and employee assistance programs.
• A retirement and savings plan to build your financial future.
• A 10% in-store discount at participating banners and other discount programs.
• Learning and development resources for professional growth.
• Parental leave top-up.
• Paid vacation and days off.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodations at any stage.