Bilingual Credit Management Resolution Officer

RBC; Moncton; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated officer for its Credit Management and Recoveries team. This full-time role emphasizes exceptional client experiences through financial advice and payment solutions. Ideal candidates will possess strong communication skills and a passion for client loyalty. With flexible work arrangements and comprehensive rewards, this position offers a chance to thrive in a supportive environment while contributing to the success of clients and the community.

Benefits

Comprehensive Total Rewards Program

World-class training in financial services

Career development opportunities

Supportive leadership

Flexible work arrangements

Qualifications

• Proven interpersonal and communication skills are essential.
• Bilingualism in English and French is required.

Responsibilities

• Engage with clients regarding outstanding payments on accounts.
• Educate clients on credit solutions and negotiate payment arrangements.
• Resolve issues at the first point of contact.

Skills

Interpersonal Skills

Communication Skills

Problem Resolution Skills

Negotiation Skills

Bilingualism (English and French)

Job description

Job Summary

Job Description

What is the opportunity?

You are an officer within our Credit Management and Recoveries team, acting as an RBC ambassador delivering an exceptional client experience by offering financial advice and payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in various ways. If you have strong communication skills, are inquisitive, and passionate about building client loyalty and trust, come build a long-term career with RBC. This is a full-time, shift-oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and support your success in this critical role.

National Opportunity for qualified Bilingual Candidates outside of Centre Locations / Opportunité nationale pour les candidats bilingues qualifiés à l’extérieur des centres

What will you do?

• Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts
• Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients’ financial obligations
• Focus on helping clients when they need us most by responding empathetically to various questions and offering solutions based on their financial situation
• Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting colleagues to meet client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

• Proven interpersonal, communication, and problem resolution skills
• Ability to build rapport while offering the right solutions and mitigating risk
• Desire to build exceptional client experiences, with passion and curiosity to help clients meet their needs and solve concerns
• Bilingualism (English and French) required, as you will serve clients in both languages
• Flexibility to work various shifts, Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST

Nice-to-have

• Experience in a customer service role providing needs-based solutions
• Negotiation skills
• Experience working in a team and metrics-based environment
• Previous contact center or fast-paced financial/service industry experience
• Fluency in Cantonese and/or Mandarin to serve clients needing those languages

What’s in it for you?

We thrive on the challenge to be our best, foster progressive growth, and work together to deliver trusted advice to help clients thrive and communities prosper. We care about each other, reaching potential, and making a difference.

• A comprehensive Total Rewards Program including bonuses, benefits, competitive pay, and stock options where applicable
• World-class training in financial services
• Excellent career development and opportunities across business areas and geographies
• Supportive leaders providing coaching and growth opportunities
• Work in a dynamic, collaborative, high-performing team

RBC supports flexible work arrangements where feasible, based on technological and confidentiality requirements.