Leisure Air Desk Manager - Remote / In-Office - US and Canada

Direct Travel; Montreal; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Direct Travel is seeking a Leisure Air Desk Manager to lead a team of air ticketing agents. This role focuses on enhancing leisure air sales, resolving complex airline issues, and collaborating with corporate teams. Candidates should have extensive air ticketing experience, preferably with team management skills, and be ready to contribute to a dynamic travel management environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

Employee rewards and recognition program

Total Rewards Package including Wellness

Sustainability initiatives

Mental Health Support

Qualifications

• Minimum of 7 years’ experience in airline ticketing.
• Experience managing teams is preferred.
• Ability to travel up to 20%.

Responsibilities

• Provide best-in-class air ticketing service and support programs.
• Handle general ticketing, including exchanges and refunds.
• Collaborate with the DSD desk for sales opportunities.

Skills

Proficiency in US and Canadian air ticketing

Expert knowledge of Sabre

Expert knowledge of Apollo GDS platforms

Job description

Leisure Air Desk Manager - Remote / In-Office - US and Canada

Location: Remote / In-Office - US and Canada

Salary: Full-Time, First / Mid-Level, Canada Remote, CA

Requisition ID: 2775

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

Position Overview

The Manager will work with and manage a Canadian team of air ticketing agents dedicated to supporting leisure travel advisors and independents, with the goal of growing leisure air sales and resolving complex airline issues. The role involves collaboration with Direct’s Corporate Air Team to maximize revenue and override opportunities. The position reports to Sonya Hemmings, Senior Director of Leisure Operations, and works closely with the Leisure Sales team and US air desk.

Key Responsibilities

• Provide best-in-class air ticketing service and support programs.
• Handle general ticketing, including exchanges and refunds, with a focus on escalations to ensure revenue maximization and customer satisfaction.
• Research and assist to reduce DMs.
• Support the ongoing development and use of Direct Lift, the proprietary online booking tool for advisors.
• Collaborate with the DSD desk for sales opportunities.
• Review and improve content related to Hotels, Car Rentals, and NDC.
• Provide training for Canadian advisors on the booking tools as needed.

Qualifications

• Proficiency in US and Canadian air ticketing, with expert knowledge of Sabre and Apollo GDS platforms.
• Minimum of 7 years’ experience in airline ticketing.
• Experience managing teams is preferred.
• Ability to travel up to 20%.
• Legal authorization to work in US or Canada without restrictions.

Benefits

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognition program, Total Rewards Package including Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is a leading provider of corporate travel management services, leveraging expertise and innovative solutions to deliver value, superior service, and cost savings. With offices in over 80 locations, it is ranked among the top travel providers on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an Equal Opportunity Employer, including veterans and individuals with disabilities.

If you are ready to advance your career and create memorable travel experiences, we invite you to submit your resume for consideration.