Leisure Air Desk Manager - Remote/In-Office - US and Canada

Direct Travel; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Leisure Air Desk Manager to lead a dynamic team in providing exceptional ticketing services. This role offers the chance to work remotely or in-office, managing a team dedicated to enhancing leisure air sales and resolving complex airline issues. As part of a rapidly growing travel management company, you will be at the forefront of innovation and service excellence, contributing to a culture that values your expertise and passion for travel. If you are ready to make your mark in the travel industry and drive success, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employee Rewards Program

Wellness Initiatives

Mental Health Support

Qualifications

• 7+ years of airline ticketing experience with a focus on US and Canadian markets.
• Expertise in Sabre and Apollo GDS platforms is essential.

Responsibilities

• Manage a team of air ticketing agents to support leisure travel advisors.
• Provide best-in-class air ticketing service and support.

Skills

Air Ticketing

Customer Service

Team Management

Sabre GDS

Apollo GDS

Problem Solving

Tools

Direct Lift (booking tool)

Job description

Leisure Air Desk Manager - Remote/In-Office - US and Canada

Salary Full-Time First/Mid-Level Canada Remote, CA

14 days ago Requisition ID: 2775

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

POSITION IS REMOTE OR IN-OFFICE

Expedition Expectations

As a key member of the NORAM Leisure Air Desk, the Manager will be responsible for working with and managing a Canadian team of air ticketing agents dedicated to supporting leisure travel advisors and independents, with the goal of growing leisure air sales and solving complex airline issues. Direct will work with Direct’s Corporate Air Team to maximize revenue and override opportunities.

This role will work closely with the Leisure Sales team, US air desk and will report to Sonya Hemmings, Senior Director of Leisure Operations.

Passport to Success

• Provide best in class air ticketing service and support program
• General ticketing, including exchanges and refunds with a major focus on escalations to ensure:
  • Revenue maximization
  • Debit memo avoidance
• Research and assistance to reduce DMs
• Advisor/client customer service satisfaction
• Support ongoing development and use of Direct Lift (proprietary online booking tool for advisors)
• Work with DSD desk for directional sales opportunities
• Continue to review and improve new content – Hotel, Car, NDC
• Provide training for Canadian advisors working with this tool as required

Going the Extra Mile

• Qualified candidates must be proficient in both US and Canadian air ticketing and have expert knowledge in Sabre and Apollo GDS platforms. Candidates with experience managing teams will be rated higher.
• Minimum 7 years’ experience in airline ticketing. Must have extensive knowledge of Sabre and Apollo experience as well.
• Ability to travel up to 20%
• Must be able to lawfully work within the US or Canada and have unrestricted work authorization for US or Canada.
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.