Manager IT, Infrastructure

Belron Canada Inc.; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in automotive glass technology seeks an IT Operations Manager to oversee IT infrastructure stability, performance, and security. This role involves managing technical resources, leading projects, and ensuring operational excellence while fostering team engagement and collaboration.

Qualifications

• Experience in managing IT infrastructures and operations.
• Strong leadership skills for team development and engagement.

Responsibilities

• Manage IT operating activities ensuring stability and security.
• Coordinate operational safety and obsolescence management.
• Ensure operational excellence and alignment with best practices.

Skills

Leadership

Project Management

Risk Management

ITIL

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, ensuring every team member feels empowered.

The incumbent of this position is responsible for managing technical resources and operational activities to ensure the stability, performance, standardization, and security of the company's IT infrastructure components. This role also involves delivering projects and initiatives effectively.

The person manages the development, integration, updates, support, optimization, and evolution of network, server, storage, cloud computing, security infrastructures, and related systems.

They are responsible for operational excellence in their sector, including personnel management, operational processes, project delivery, inventory management, and documentation of services and systems.

Additionally, they coordinate safety activities, obsolescence management, and continuous improvement efforts across their sector.

Job Description

Manage the company's IT operating activities (60%)

1. Ensure the stability, capacity, performance, and security of IT infrastructures, including disaster recovery planning.
2. Support the IT Manager and User Services in handling major incidents (P1 and P2), including application and security issues; contribute to problem management.
3. Support infrastructure and operations-related incidents and service requests, ensuring high customer satisfaction and supervising IT Technical Assistance Center technicians.
4. Manage major IT infrastructure deployments.
5. Define and update operational goals and priorities.
6. Oversee support cycles, contracts, budgets, and inventory related to IT infrastructure.
7. Establish and maintain standards in collaboration with procurement, analyze new IT solutions, and manage tenders.
8. Participate in IT service management processes like incident, problem, and request management.
9. Plan and prioritize projects with the IT Manager, including training and documentation for team members.
10. Act as the point of contact for user escalations and resolve requests efficiently.
11. Hire, manage, and develop team members, fostering engagement and collaboration.

Coordinate operational safety and obsolescence management activities (20%)

1. Contribute to risk management processes.
2. Lead security update processes and monitor threats.
3. Develop and update operational security frameworks.
4. Define operational and security requirements in collaboration with architects.
5. Monitor security threats to protect infrastructure.
6. Develop and implement obsolescence management strategies.

Ensure operational excellence of the sector (20%)

1. Manage cloud capacity and optimize costs.
2. Monitor documentation and manage supplier contracts.
3. Align sector evolution with best practices like ITIL.
4. Improve methodologies and tools for platform and infrastructure operations.
5. Participate in change management processes and analyze impacts of upgrades.
6. Stay informed on industry trends and opportunities.

We believe that genuine care can make a real difference in the customer experience, starting with our team members' careers.

Belron Canada is part of the Belron International family, a global leader in auto glass repair, replacement, and digital camera calibration. We operate over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

Our pursuit of excellence commits us to sustainable, world-class care for our communities and the environment.

If you value your career as much as we value our employees and customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!