Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Laval; Remote; CAD 45,000 - 70,000; Full time

Job summary

An innovative company in the life sciences and healthcare sector is seeking a dedicated individual for a bilingual clinical support role. This position offers the flexibility to work remotely from anywhere in Canada, allowing you to contribute to improving patient outcomes. You'll be part of a dynamic team that values growth and collaboration, providing essential support to patients and healthcare professionals. If you are passionate about patient care and have a strong background in healthcare, this opportunity could be your next career step. Join a team that embraces change and fosters professional development!

Qualifications

• University degree or equivalent healthcare practitioner designation required.
• Minimum of 1 year experience in pharmacy or patient assistance.

Responsibilities

• Provide clinical support via telephone, email, and web to patients.
• Deliver counselling and adherence support to patients as per requirements.

Skills

Bilingual (French and English)

Communication Skills

Computer Skills (Excel, Word, Outlook)

Patient Support

Education

University Degree or Equivalent Healthcare Practitioner Designation

Tools

Excel

Word

Outlook

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Contribute to improving patient outcomes and population health
- Dynamic work environment that embraces change and teamwork
- Bilingual position requiring proficiency in both French and English

What to Expect (Job Responsibilities):
- Provide clinical support via telephone, email, and web to patients and healthcare professionals
- Deliver counselling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage internal program clinical referrals and retrieve voice messages as per established policy
- Conduct financial means testing for patients as part of designated support programs
- Communicate directly with pharmaceutical manufacturers regarding exceptional cases

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong computer and telecommunication skills, including proficiency in Excel, Word, and Outlook
- Excellent communication skills and ability to manage workflow efficiently

How to Stand Out (Preferred Qualifications):
- Experience working in specialty pharmacy or healthcare-related services
- Knowledge of health insurance and pharmacy transactions
- Demonstrated ability to provide compassionate patient support
- Willingness to engage in professional development opportunities
- Flexibility to work rotating shifts, including evenings

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