Pharmacist - Full time

Shoppers Drug Mart; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading pharmacy is seeking a Pharmacy Manager to oversee operations and provide exceptional customer service. The role involves managing pharmacy staff, ensuring compliance with regulations, and maintaining inventory. Candidates should have strong leadership skills and a commitment to patient care.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Ability to think independently and make decisions.
• Strong customer relations skills and professionalism.
• Completion of mandatory training and continuing education.

Responsibilities

• Manage pharmacy operations and provide consultation to customers.
• Ensure compliance with regulatory requirements.
• Oversee inventory management and workflow.

Skills

Customer relations

Problem-solving

Decision-making

Leadership

Communication

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and healthcare providers, practicing to the full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service

• Acknowledge all customers approaching the Pharmacy

• Practice within federal/provincial, regulatory/legal requirements

• Ensure all privacy requirements are met, including customer confidentiality and consent management

• Provide counselling on prescriptions and over-the-counter products

• Practice to the full extent of expanded scope with Professional Services, within your capability

• Be clearly identifiable to the public

• Ensure accuracy and appropriateness of all prescriptions dispensed

• Communicate with other healthcare professionals within the circle of care to provide customer care

• Maintain all records required in accordance with legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary with respect to inventory and patient confidentiality

• Review and maintain workflow queues daily

• Regularly review ‘will call’ bins, in accordance with established Standard Operating Procedures

• Review stock to identify expired inventory

• Oversee current stock levels and medication orders from the wholesaler

• Ensure all documentation and control requirements under the Controlled Drugs and Substances Act and Regulations are met, including reporting to Health Canada and regulatory bodies

Operations:

• Maintain an appropriate image of the Pharmacy at entry/pickup workstations, counselling/waiting areas, and work islands

• Participate in financial reporting as appropriate

• Read and act on store communications via the in-store web

• File incident reports for any customer or staff medication or privacy incidents

Experience, Skills & Qualifications:

• Ability to think independently and make decisions when dealing with issues or problems

• Plan, coordinate, delegate assignments, and provide coaching to pharmacy colleagues

• Proven ability to drive and build the business, lead by example, and support enterprise programs

• Commitment to providing exceptional customer service

• Strong customer relations skills and professionalism

• Effective problem-solving skills, including experience formulating and executing action plans

• Strong personal computing skills and knowledge of pharmacy systems are a definite asset

• Adherence to all health and safety procedures to ensure a safe work environment

• Completion of mandatory training and voluntary continuing education workshops as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while benefiting from the support of a national brand. Enjoy perks such as a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care for your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, striving to reflect the nation’s evolving diversity in their products, hiring practices, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct and reinforces the expectations of our customers and stakeholders.

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