Collections Clerk

McMillan; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking law firm as part of the Collections Team, where your communication skills and attention to detail will shine. In this dynamic role, you'll engage with clients to manage outstanding invoices, maintain detailed logs, and ensure adherence to firm policies. This position offers a supportive environment that values equity, diversity, and inclusion, fostering a culture of mentorship and professional growth. If you're passionate about making a positive impact and thrive in a collaborative setting, this opportunity in Vancouver is perfect for you. Bring your expertise and enthusiasm to a team dedicated to excellence in service and client satisfaction.

Benefits

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Qualifications

• 3-5 years of collection experience in a legal or professional firm.
• Strong communication and organizational skills are essential.

Responsibilities

• Communicate with clients on outstanding invoices and resolve disputes.
• Maintain detailed collection logs and follow up on requests.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Customer Service Orientation

Ability to Multi-task

Education

College/University Degree

Accounting Background

Tools

3E Collections Software

ARCS

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are seeking a dynamic and highly motivated individual to join our Collections Team. This individual will be reporting directly to the Team Lead of A / R & Collections, and will take on the following duties:

• Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts.
• Maintain a very detailed collection log, providing updates and follow up reminders.
• Follow through with client requests (Invoice, Statement, Audit or other requests) adhering to firm policies, procedures and practices.
• Emailing client statements on a monthly or as requested basis.
• Strong communication skills both verbally and written.
• Ability to work independently and within a team.
• Perform other accounting duties as required.

What You Bring

• 3-5 years Collection experience from a legal or other professional firm.
• Experience using 3E Collections, ARCS or an equivalent collection software.
• College / university or an accounting background.
• Excellent written and verbal communication skills.
• Ability to multi-task, efficient and excellent interpersonal skills.
• Ability to keep information organized and confidential.
• Excellent computer skills and knowledge of Microsoft products such as: Excel, Word and Outlook.
• Customer service oriented and able to work effectively independently and in a team environment.
• Confident and tactful to comfortably deal with clients and diverse personalities.

Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

At the heart of our commitment to being a first mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!

If this position is you, and you reside in or around the Vancouver area, we look forward to hearing from you. We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us.