Customer Service Representative

Kelly Professional & Industrial; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in distribution is seeking a part-time Customer Service Representative in Belleville, ON. This role involves handling customer inquiries, processing orders, and ensuring exceptional service. Ideal candidates will have 1-2 years of customer service experience and strong communication skills. The position offers a supportive work environment with opportunities for growth.

Benefits

Supportive Work Environment

Opportunity for Growth

Qualifications

• 1–2 years of customer service experience in distribution or logistics.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, or online portals.
• Enter and process customer orders accurately.
• Coordinate with warehouse and logistics for on-time delivery.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Education

High School Diploma

Post-Secondary Education

Tools

MS Office

ERP Systems

Job description

Kelly’s customer is a fast-paced and customer-focused distribution company that prides itself on efficient service and strong client relationships. As they continue to grow, we are seeking a temporary to permanent part-time Customer Service Representative to work in their Belleville, ON, office, where you will support the team and ensure clients receive excellent service.

The Part-Time Customer Service Representative will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues. This individual will work closely with internal teams such as sales, warehouse, and logistics to ensure smooth order fulfillment and exceptional customer satisfaction.

Responsibilities:

1. Respond to customer inquiries via phone, email, or online portals professionally and promptly.
2. Enter and process customer orders accurately in the system.
3. Provide product, pricing, and order status information.
4. Coordinate with warehouse and logistics teams to ensure on-time delivery.
5. Manage returns, credits, and resolve customer issues efficiently.
6. Maintain accurate records of customer interactions and transactions.
7. Assist with updating customer account information.
8. Support other administrative or customer service tasks as needed.

Qualifications:

1. 1–2 years of customer service experience, preferably in distribution, manufacturing, or logistics.
2. Strong communication and interpersonal skills.
3. Proficiency in MS Office (Outlook, Word, Excel); experience with ERP systems is a plus.
4. Detail-oriented with strong organizational skills.
5. Ability to multitask and work independently in a fast-paced environment.
6. High school diploma or equivalent; post-secondary education is an asset.
7. Work Monday to Friday from 9:00 am to 1:00 pm (20 hours/week).
8. Salary ranges from $20 to $24 per hour.
9. Supportive and team-oriented work environment.
10. Opportunity to grow with a stable and respected company.
11. Temp to Permanent position.

Why Kelly?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. We’re a leading advocate for temporary/non-traditional workstyles because they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.