Field Claims Adjuster - Property (Red Deer)

Wawanesa Insurance; Red Deer; Hybrid; CAD 61,000 - 93,000; Full time

Job summary

A leading insurance company is seeking a Field Claims Adjuster to deliver exceptional service in managing property claims. This role involves investigating claims, communicating with members, and ensuring timely resolutions. The ideal candidate will have strong customer service skills, analytical abilities, and a background in insurance adjusting. Join a supportive team that values flexibility and professional development.

Benefits

Premium free benefits

DC pension plan

Annual bonus

Paid vacation

Access to Wawanesa University programming

Qualifications

• 2+ years insurance adjusting or equivalent experience.
• Valid driver license with acceptable driving record.

Responsibilities

• Provide exceptional service throughout the claims process.
• Adjust property claims of moderate complexity.
• Conduct comprehensive investigations on all files.

Skills

Customer Service

Negotiation

Problem Solving

Analytical Skills

Time Management

Education

Post-secondary degree

Tools

Xactware

Job description

Salary : At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees. The salary offered is determined with consideration to various factors, including but not limited to : your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is expected to be in the range listed below, however candidates with salary expectations outside of the range are still encouraged to apply. The salary for this position is : $61,900- $92,900. Additionally, you will also receive, premium free benefits, DC pension plan, annual bonus, paid vacation based on tenure in the industy, numerous opportunites for deve;opment and access to our Wawanesa University programing.

At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations : Red Deer, AB. A company vehicle will be provided.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Field Claims Adjuster, Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion. Daily travel is required

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of property claims of moderate complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
• Demonstrating developing to proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
• Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
• Working in partnership with other claims staff in both an individual and team-oriented capacity including the handling of both task based and full handle files. Support CAT plan as necessary, including potentially assisting on claims outside of your service area.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• Ability to perform physical demands and requirements of the job, which may include climbing roofs; crawling into small spaces; carrying up to 50 pounds; working alone; working outside in all weather; driving for extended periods of time.
• Ability to work with a flexible work schedule including regular travel, which may include the need to work outside regular business hours.
• Valid driver license with acceptable driving record.
• 2+ years insurance adjusting or equivalent experience.
• Post-secondary degree is preferred
• Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
• Strong knowledge of property estimating software, Xactware knowledge preferred. Ability to interpret and quantify property damage estimates.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba's Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today's challenging markets.