Network Support Analyst

Charter-telecom-inc; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An award-winning IT solutions provider is seeking experienced Network Support Analysts to join their dynamic team. This role involves installing and configuring Cisco routers, switches, and firewalls within a LAN/WAN infrastructure. The ideal candidate will have extensive experience with Azure Firewall and Load Balancer, demonstrating strong troubleshooting skills and the ability to manage network security protocols. This position offers a unique opportunity to contribute to innovative IT solutions while working in a collaborative environment that promotes growth and digital transformation. Join a forward-thinking company that empowers clients to enhance their operations and drive business outcomes.

Qualifications

• 5+ years of experience in network support with Cisco equipment.
• Strong knowledge of network security practices and protocols.

Responsibilities

• Install, configure, and support Cisco routers and switches.
• Monitor network performance and resolve connectivity issues.

Skills

Cisco Routers

Cisco Switches

Firewalls

Wireless Networking

Azure Firewall

Load Balancer

Network Protocols

Network Security

VOIP Support

Network Troubleshooting

Education

CCNA Certification

CCNP Certification

Tools

SolarWinds

NetFlow Analyzer

Job description

Position Title: Network Support Analyst

Location: Regina, SK

Overview:

Charter is currently seeking two (2) experienced Network Support Analysts to join our team starting June 2025. The ideal candidate will have 5+ years of experience installing, configuring, and supporting Cisco routers, switches, firewalls, and wireless in a site/plant LAN/WAN infrastructure. Previous experience supporting Azure Firewall and Load Balancer is a strong asset. Experience configuring network protocols, managing network security, and collaborating with 3^rd party vendors on network activities would be a great asset. Location: Regina, SK (Onsite). Term: Ten (10) Months. Strong possibility of extension.

Qualifications and Experience:

• 5+ years of experience installing, configuring, and supporting Cisco routers, switches, firewalls, and wireless in a site/plant LAN/WAN infrastructure.
• Experience supporting Azure Firewall and Load Balancer is a strong asset.
• Experience monitoring network utilizing tools, i.e., SolarWinds, NetFlow Analyzer.
• Experience supporting Cisco/Tandberg video conferencing equipment.
• Expereince providing VOIP network telephony support.
• Experience configuring networking protocols, i.e., SNMP, RMON, ICMP, DNS, IDS/IPS.
• Expereince implementing the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service.
• Experience troubleshooting network issues and resolving connectivity problems.
• Experience planning and executing Network DR tests.
• Active industry certifications, i.e., CCNA, CCNP is an asset.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Note: Must be legally eligible to work in Canada. Unfortunately, we are not able to sponsor candidates.

Our Company:

Charter is an award-winning IT solutions and managed services provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, we offer innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.

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