E-Commerce Coordinator

UBC; Vancouver; On-site; CAD 49,000 - 51,000; Full time

Job summary

The University of British Columbia’s Bookstore E‑Commerce team seeks an E‑Commerce Coordinator to publish and refine product listings, review descriptions and images, and respond to routine customer inquiries in line with established guidelines.

You will coordinate photoshoots, manage data accuracy, and support listings from procurement to publishing, while working under the E‑Commerce Manager and within a collaborative, service‑oriented team environment.

Qualifications

• High school diploma with basic office procedures training and 2+ years related experience.
• Demonstrates commitment to equity, diversity, and inclusion.
• Ability to work respectfully with diverse groups and perspectives.

Responsibilities

• Publish and update product listings on the UBC Bookstore website.
• Review product descriptions and images for accuracy before publishing.
• Respond to routine customer enquiries using established guidelines.
• Coordinate photoshoots and track product status throughout workflow.

Skills

Diversity & equity awareness

Equity, diversity & inclusion

Attention to detail

Communication skills

Time management

Education

High school diploma with basic office procedures and 2+ years experience

Tools

Shopify

Microsoft Excel

Job description

Job Title E-Commerce Coordinator Job Category CUPE 116 Job Profile CUPE 116 Salaried - Clerk 2 Job Family Group Staff - Union Department Ecommerce | Bookstore | Student Housing and Community Services Compensation Range $4,383.00 - $4,596.00 CAD Monthly Job End Date Ongoing Posting End Date November 12, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The E-Commerce Coordinator carries out moderately complex clerical and/or typing tasks, including preparing, reviewing and publishing product listings on the UBC Bookstore website. Working within established guidelines and platform procedures, the role gathers, reviews, checks and updates product descriptions, images and additional information before publishing. The role answers routine verbal and/or written customer enquiries applying established guidelines and procedures, and coordinates photoshoot logistics. The role exercises some judgment in establishing priorities and carrying tasks through to completion, and carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Organizational Status

The E-Commerce Coordinator reports to the E-Commerce Manager and is a member of the UBC Bookstore E-Commerce team.

Work Performed

Product Listing

Within established guidelines, prepares new product listings, information and images for publishing online. Reviews, edits, and updates existing product information using the same guidelines. Receives, logs, processes and organizes lists of new products to be added to the website, checking, correcting, recording and assembling product data to ensure all steps are complete. Applies established quality checks before products go live and confirms listings for publishing once checks are complete; maintains the accuracy of product information on the live site. Resolves routine listing exceptions, including missing or incorrect product information, by sourcing and correcting the required detail; refers pricing and policy matters, platform faults, and other new or unusual problems to the supervisor. Maintains clear records of listing activity, corrections, and outstanding issues. May work with the Procurement and warehouse teams to identify when products are ready for listing online.

Customer Enquiries — Online Orders

Answers routine verbal and/or written customer enquiries requiring the standard application of guidelines and procedures — order status, changes, cancellations, shipping and returns. Investigates order issues using platform and inventory records; coordinates with the warehouse team to obtain the information needed to respond. Maintains accurate, professional written communication with customers; screens and refers complex, sensitive, or policy-related enquiries to the E-Commerce Manager.

Collections & Records

Maintains book and merchandise collections on the ecommerce platform (additions, updates, removals) and the records relating to them. Compiles data from records to monitor collection accuracy and flags discrepancies or missing items. Supports seasonal and promotional collection updates within established priorities.

Photoshoot Logistics

Coordinates photoshoot logistics including product pick, preparation (steaming, tagging), and the timely return of items after shoots. Books and confirms model appointments in accordance with the shoot schedule; maintains shot lists and tracks product status through the workflow. Ensures studio and product preparation areas are set up and ready ahead of scheduled shoots.

General

Responds to inventory and product availability queries as required. Maintains orderly records and documentation related to product listings, customer enquiries, and photoshoot activity. May distribute work assignments to employees at lower classification levels and initiate new employees into office routines, procedures and operation of office equipment. Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Works within well defined guidelines and procedures, exercising some judgment in establishing priorities and carrying tasks through to completion. Determines when prepared listings meet established standards for publishing and when routine enquiries can be resolved within guidelines; new or unusual problems are referred to the supervisor. Errors in reviewing or publishing product information may result in incorrect customer-facing content, delayed product launches, or lost sales. Poor or delayed handling of customer order enquiries affects customer confidence and the professional image of the university. The role requires accuracy, attention to detail and reliable follow-through within established procedures.

Supervision Received

Carries out familiar phases of work under general supervision; receives detailed instructions during orientation and on subsequent new assignments or changes in procedures.

Supervision Given

None but may distribute work assignments to employees at lower classification levels and initiate new employees into office routines, procedures and operation of office equipment.

Minimum Qualifications

• High school graduation with training in basic office procedures and practices and a minimum two years of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Experience with an ecommerce platform (Shopify).
• Experience working with large data volumes in Microsoft excel.
• Experience responding to customer order enquiries in writing — order status, shipping, returns and cancellations — in a retail or ecommerce setting.
• Demonstrated accuracy and attention to detail in customer-facing content.
• Organizational and time-management skills, including the ability to prioritize competing tasks in a deadline-driven, peak-season environment.
• Ability to communicate clearly and professionally with colleagues, suppliers and customers.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work.

Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence.

An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].