Sales Clerk (Grad)

UBC; Canada; On-site; CAD 36,000 - 38,000; Full time

Job summary

The University of British Columbia (UBC) is seeking a Sales Clerk (Grad) to support Grad operations at the Grad tent. You will help customers, process orders, and manage POS transactions with a focus on accuracy and service. This role involves shelving, stocking, and assisting with inventory as needed.

Shifts vary from early morning to evening during Grad events, requiring availability on key dates and adherence to safety guidelines. Prior retail or bookstore experience is a plus.

Qualifications

• Minimum: High school graduation or equivalent combination of education and experience.
• Commitment to equity, diversity and inclusion.
• Willingness to respect diverse perspectives and work with others.

Responsibilities

• Assists customers by helping locate products, answering inquiries, and processing orders and payments.
• Proactively engages customers to meet their needs and promote bookstore offerings.
• Operates POS terminal and processes payments accurately while safeguarding cash and information.
• Processes online orders including picking merchandise and completing sales.
• Checks inventory levels and communicates stock status to buyers.
• Prepares merchandise for sale and maintains neat displays.

Skills

Customer service

Retail experience

Cash handling

Point-of-sale

Education

High school diploma

Tools

POS system

Job description

Job Details

Job Title Sales Clerk (Grad) Job Category CUPE 116 Job Profile CUPE 116 Hourly - Sales Clerk Job Family Group Staff - Union Department Retail Sales | UBCV | Bookstore | Student Housing and Community Services

Compensation

Compensation Range $26.45 - $27.82 CAD Hourly

Job End Dates

Job End Date December 5, 2026 Posting End Date November 4, 2026

Vacancies and Term Length

This posting is for ten (10) vacancies. Term length: Up to a maximum of 3 weeks to support Grad. Assignment: This role is specifically to support Grad operations, primarily at the Grad tent. Work location(s): Work will be performed at Grad event locations, primarily at the Grad tent.

Physical Requirements

Physical requirements: Including lifting and moving boxes related to Grad setup and teardown.

Hours of Work

Hours of work: Shifts may vary between 6:45am and 7:30pm, up to a maximum of 7 hours per day. Availability requirement: Due to operational requirements, candidates must be fully available to work November 23, 24, 25, 26, and 27. Requests for time off during these dates cannot be accommodated.

University Commitment to Diversity

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Sales Clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales Clerks are expected to provide excellent customer service, be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. This position requires the ability to provide customer service in all areas of the store. Organizational Status Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.

Work Performed

• Assists customers by helping to locate and select products, answering inquiries (verbally or in writing) giving product demonstrations or providing product suggestions and accepting, recording, processing and filling special orders and/or requisitions;
• Proactively engages with customers to meet their needs and promote bookstore offerings;
• Operates point-of-sale terminal or invoicing equipment and accurately processing payments while safeguarding cash, other financial transaction material and protecting personal information;
• Processes online orders including picking merchandise and completing the sales transaction;
• Checks inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures;
• Creates effective merchandise displays, stocking shelves and ensuring orderliness and attractiveness of stock layout;
• Prepares merchandise for sale as instructed;
• Recommends price mark-downs for supervisor's approval;
• Operates a computer terminal to access and input information as required;
• Maintains vigilance in order to ensure the safety of staff and customers and maintain the security of University property;
• Prepares surplus or defective merchandise for return to vendor;
• Assists with other duties in keeping with the qualifications and requirements of this classification.

Periodic Duties

• Assists in the counting and documentation of annual inventory;
• Assists in the distribution of regalia at Convocation.

Consequence of Error/Judgement

Works within well defined guidelines and procedures, but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Supervision Received

Receives detailed instructions during orientation and training and on subsequent new assignments or changes in procedures. Carries out familiar phases of the work under general supervision.

Supervision Given

Employees at this level do not supervise, but may explain work sequences to others.

Minimum Qualifications

• High school graduation or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Knowledge and at least one year experience in retailing in related products.
• Ability to provide quality service to customers in a courteous, patient manner.
• Ability to maintain accuracy and attention to detail.
• Ability to operate a point-of-sale terminal in an efficient and accurate manner.
• Ability communicate effectively and to respond appropriately to inquires in person, on phone, and in writing, and make appropriate recommendations or referrals as necessary.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to effectively display and sell products and services.
• Ability to quickly and efficiently stock merchandise, including items of varying size and weight.
• Ability to operate computer and other related office equipment.
• Ability to balance and complete multiple tasks in a variety of retail merchandise departments, , while ensuring customer satisfaction.
• Ability to operate computer and other related office equipment.
• Ability to effectively demonstrate and sell a diverse set of products.
• Ability to work effectively both independently and within a team environment.

About UBC

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community f o groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Equity and Diversity Statement

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Accommodation and Accessibility

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].