E-Commerce Amazon Specialist

Mind Games; Markham; Presencial; CAD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Store discount

Flexible schedule

Extended health benefits

Casual dress

Descripción de la vacante

Mind Games in Markham, Ontario, is seeking an e-commerce customer support specialist to manage online orders, coordinate with marketing, and assist customers across channels. The role emphasizes strong communication, data management, and collaboration with store teams to ensure smooth order fulfillment and customer satisfaction.

The position includes responsibilities for website changes, online marketing upkeep, and inventory-related tasks, while offering a friendly, casual work environment with

Formación

• E-commerce & customer support experience in a retail environment.
• CMS skills and experience e.g. WooCommerce and Salesforce.
• Digital content creation & management.

Responsabilidades

• Manage flow of e-commerce orders including Amazon focus.
• Daily communication with clients by phone, email, and chat.
• Coordinate with departments and stores to resolve issues and improve processes.
• Plan website changes and improvements with marketing team.
• Update inventory and labels as needed.

Conocimientos

E-commerce experience

Customer support

Team collaboration

Google Analytics

Bilingual English/French

Herramientas

WooCommerce

Salesforce

CMS familiarity

Descripción del empleo

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Do you want to become one of the minds of our company? This is the opportunity to take!

Mind Gamesis North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.

If you support our vision – try yourself and join our team!

Duties and Responsibilities include, but are not limited to:

• Controlling the flow of E-Commerce orders through our website, with a particular focus on Amazon.
• Daily communication with clients via telephone, email, and chat
• Ensure customer service issues are resolved by liaising with other departments and stores
• Recommend changes in products, services, and policies by evaluating results and competitive developments
• Keep management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly analyses
• Demonstrate strong organizational and follow-up skill
• Respond to pricing, billing, order status, late deliveries, and proof of delivery issues
• Ensure pricing, operating principles, and procedures are followed
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ability to multitask/ organizational skills
• Plan, define and implement website changes and functional improvements
• Maintain and update the online marketing plan by coordinating with the marketing team
• Inventory updates and label printing

You are best suited for the role if you have the following qualifications and skills:

• E-commerce & customer support experience in a retail environment
• CMS skills and experience e.g. Woo commerce and Salesforce
• Digital content creation & management
• Familiar with data management
• Previous experience with a website or e-commerce CMS
• Extremely driven individual with proven success in motivating and building strong teams
• Ability to build rapport with clients and work in a team environment
• Outgoing and fun personality
• Highly motivated
• A basic understanding of Google products such as Google Shop & Analytics would be desirable
• Fluent verbal and written English and French (Preferred) with spelling and typing accuracy

This is an existing position.

Benefits:

• Salary: $50,000 - $61,000 per year
• Casual Dress
• Store Discount
• Flexible Schedule
• Extended Health Benefits
• Being surrounded by people and products you love!

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.