Dynamics 365 CE Functional Developer

TPGS; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

RRSP matching

Wellness account

Paid time off

Tuition reimbursement

Company vehicle

On-site parking

Job summary

Total Power Limited in Mississauga, Canada, seeks a Dynamics 365 CE Functional Developer to own, support, and govern the Customer Engagement platform, including Sales and Field Service, translating business needs into scalable solutions. You will maintain docs, assist users, push improvements, and collaborate with developers and partners on delivery, testing, and deployments.

A Bachelor's degree and 5+ years experience are required along with Power Platform expertise.

Qualifications

• Bachelor's degree or equivalent with 5+ years Dynamics 365 experience.
• 5+ years supporting Dynamics 365 Field Service and Sales in technical owner role.
• Experience with Power Platform including Power Automate, Power Apps, Dataverse.
• Experience with Dual Write, KingswaySoft or Azure Integration Technologies.
• Strong business analysis and requirements gathering.
• Excellent communication and stakeholder management.

Responsibilities

• Own and govern Dynamics 365 CE platforms including Sales and Field Service.
• Configure and customize tables, forms, views, business rules, workflows and security roles.
• Develop Power Automate flows, model-driven apps, and Dataverse components.
• Troubleshoot, deploy and validate changes across dev/test/prod.
• Collaborate with partners on solution delivery and roadmap.
• Provide end-user support and training materials.

Skills

Dynamics 365 CE

Power Platform

Power Automate

Power Apps

Dataverse

Requirements gathering

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

Power Automate

Power Apps

Dataverse

Model-driven apps

KingswaySoft

Azure Integration

Job description

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The Dynamics 365 CE Functional Developer is responsible for the ownership, support, enhancement, and governance of the organization's Dynamics 365 Customer Engagement platform, including Sales and Field Service modules. This role translates business requirements into scalable solutions that align with enterprise architecture standards.

You will maintain platform documentation, support users, identify improvement opportunities, and help ensure system changes are thoughtfully designed and implemented to enhance business processes, support integrations, and preserve reporting accuracy.

What You Do - The Role (Responsibilities)

Business Relationship Management

Partner with business leaders and subject matter experts to understand operational requirements and challenges.

Facilitate requirements gathering sessions and business process reviews.

Provide recommendations on how existing platform capabilities can address business needs.

Manage and prioritize enhancement requests and backlog items.

Solution Design & Governance

Design scalable solutions within Dynamics 365 CE and related Microsoft technologies.

Evaluate impacts of proposed changes on existing processes, integrations, security models, and reporting.

Ensure solutions align with organizational standards and long-term roadmap.

Participate in architecture and design reviews.

Dynamics 365 CE Development & Configuration

Configure and customize Dynamics 365 CE applications, including tables, forms, views, business rules, workflows, and security roles.

Develop and support Power Automate flows, model-driven apps, and Dataverse components.

Troubleshoot and resolve configuration, customization, integration, and application issues.
Package, test, and deploy solution changes across development, test, and production environments.

Platform Ownership

Act as product owner for Dynamics 365 Sales and Field Service applications.

Support ongoing platform enhancements and optimization initiatives.

Collaborate with development resources and external partners on solution delivery.

Participate in testing, validation, and deployment activities.

Documentation & Knowledge Management

Create and maintain business process documentation.

Maintain solution design documentation and system architecture diagrams.

Develop user guides and training materials.

Ensure documentation remains current following enhancements and releases.

User Support & Training

Provide advanced application support to end users.

Troubleshoot issues and coordinate resolution with internal teams and vendors.

Deliver user training and adoption initiatives.

Support change management activities for new functionality.

What You Need (Requirements)

Bachelor's degree in a related field, or a combination or skills, certifications, and experience.

5+ years supporting and administering Microsoft Dynamics 365 Field Service and/or Sales in a developer or technical product owner capacity.

Experience with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.

Experience with integrations such as Dual Write, KingswaySoft or Azure Integration Technologies.

Strong business analysis and requirements gathering skills.

Experience documenting business processes and technical solutions.

Excellent communication and stakeholder management skills.

Strong problem-solving and analytical abilities.

We Offer

Employer RRSP matching program.

Health & wellness spending accounts and Employee Assistance Program.

Paid time off and statutory holidays.

Tuition reimbursement and professional development opportunities.

Company vehicle for select roles and on-site parking.